Manager Customer Service

Michele Werley

*** **** ******** ****

Pittsboro, NC 27312

Home: 919-***-**** **********@*****.*** Cell: 704-***-****

SUMMARY

Seeking employment as a professional administrative assistant. Extensive

experience in supporting senior leaders, strong organizational skills as an

office manager. A leader with problem solving and supervisory experience,

excellent oral and written communication, solid computer skills, and a

positive attitude. Proven record of improving the efficiency of office

procedures and reducing the operating budget.

PROFESSIONAL EXPERIENCE

ACCURO/PROGRESS ENERGY, New Hill, NC June 2010-present

Administrative Assistant/Major Projects (temporary, full time)

Currently provide administrative support to Superintendent of Major

Projects, Engineering Design Supervisor and their engineering teams.

Duties include: access coordination, proctoring, office supplies,

calendars, database updates, catering, room reservations, and planning

offsite events.

DIVINE CONSTRUCTION, Pittsboro, NC 2009-2010

Administrative Assistant/Marketing (temporary, part time)

Provided administrative support to General Contractor and owner. Compiled

bid packages; researched bids on I Build database; printed blueprints and

specifications. Requested project materials pricing from vendors, managed

calendar and appointments for general contractor. Filed bid packages,

followed up on bids and updated master Excel spreadsheet. Made sales calls

to commercial/industrial buildings in Pittsboro and surrounding areas to

introduce Divine Construction and offer roof inspections. Accessed roofing

needs for future new roofing or immediate repair work. Kept Excel database

of sales information.

LIBERTY MUTUAL INSURANCE GROUP, Charlotte, NC 2007-2009

Senior Administrative Associate

Provided daily administrative support to 4 senior Regional Sales managers.

. Handled all details of the quarterly

Advisory Board Meetings, employee

quarterly meeting and customer dinner.

Coordinated plans with home office guest

speakers, board members and employees.

. Provided daily administrative support for

four senior managers; arranged travel,

managed calendars, processed expense

reports, conducted Internet research for

projects, updated spreadsheets, planned

training and department meetings.

. Maintained office equipment, ordered

office supplies, distributed mail and

faxes for Business Sales Department to

enhance daily work flow. Served on

building safety/fire prevention committee

and resolved break room issues.

. Maintained a database of insurance policy

renewals, new and cancelled policies.

(Excel spreadsheet)

WACHOVIA BANK (formerly FIRST UNION), Charlotte, NC 1998 - 2007

Office Manager & Executive Assistant for the Internal Support Team (call

centers)

Office manager for the Internal Support Team (call centers). Provided

daily administrative support to the director and supervised 3

administrative assistants.

. Daily administrative support to the director of the Internal Support

Team scheduling meetings, arranging travel, processing expense

reports, monitoring the office supply budget, tracking travel and

recognition budgets, transcribing and distributing staff meeting

notes, handling correspondence, phones and special projects. Planned

all details of annual planning session for the director and her

managers.

. Interviewed, hired, trained, coached and evaluated IST administrative

support team. Developed job performance and evaluation criteria. Led

admin staff meetings to provide team communication and exceed our

customer service requirements. Cross trained the admin team to cover

any leaves of absence.

. Active participant in developing the organization's Reward and

Recognition program for 7 call centers. Administered the "On the Spot

Award" program for the Charlotte office (250 employees). Planned and

coordinated Charlotte recognition events and administration of

database for bonus "Star Awards".

SPRINT BUSINESS RELAY CALL CENTER, Charlotte, NC 1991-1998

Account Manager for Sprint Long Distance Business Clients 1998

Served as liaison to resolve administrative and financial issues between

Sprint and telecom managers with major long distance accounts. Graduated

from customer service training program and worked in the Star call center

providing solutions between customers and the Sprint sales team.

Office Coordinator Relay Center for Hearing Impaired 1991-1997

New office start-up when Sprint received the NC contract for relay service

in 1991. Front desk receptionist, switchboard operator and administrative

assistant to Operations Manager, 7 team leaders and the relay agents in the

NC Relay Center (250 employees).

. Daily admin support to Operations Manager by handling daily

administrative work, typing confidential information, taking notes at

staff meetings, planning staff and training meetings and coordinating

visits from home office.

. Ordered office supplies, office equipment, mail, invoices and managed

vendor services for our office.

. Planned employee recognition events and Relay Center promotions.

. Provided sign language interpreting services

. Assisted HR Manager

. Worked some weekends in the call center as a relay agent.

EDUCATION / PROFESSIONAL DEVELOPMENT

> Central Carolina Community College, Pittsboro, NC: Sustainable

Construction and Green Energy, February through May, 2010

> Rowan-Cabarrus Community College, Concord,

NC: Medical Terminology Course, Medical

Office Skills, July-August 2009

> Bachelor's Degree in Business Administration, Montreat College,

Charlotte, NC

Graduated May, 1997

> Central Piedmont Community College,

Charlotte, NC: Human Services Interpreter

for Deaf and HH, Legal Terminology

> Northern Virginia Community College,

Annandale, VA: 2 years of General Studies

Computer Skills: Word, Excel, PowerPoint, Outlook, Lotus Notes, Sales

Outlook, E-Navigate, American Express Travel, Banking & Insurance

Proprietary programs

Managed my own rental property for 20 years.

Active in the Community

NC Notary Public, 2010

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