Customer Service Sales
Resume:
Shelly Brady **** State Route ***, Payne, Ohio
**880
Home- 419-***-****, Cell
************@********.***
Skill Highlights
*Conflict resolution *Fast learner with a wide
range of practical skills
*Strong organizational skills *Energetic work attitude
*Developed listening skills *Enthusiastic developer of
good relations
*Cash management *Detail oriented
Work Experience
Independent Contractor September 2010 to
Current
. Supply services to another company under terms specified in contract
or verbal agreement
. Merchandise and complete projects for companies and their customers
. Offer outstanding customer service while performing all duties
Territory Manager
Ready Set Service- Elk Grove Village, IL May
2006 to October 2009
. Supervised a staff of 3-30
. Conducted weekly walkthroughs with Store Managers
. Recommended, selected and helped locate and obtain out-of-stock
product based on requests
. Described product to customers and accurately explained details and
care of merchandise
. Developed and sustained strong working relationships and presence as a
valued consultant with assigned store and department managers
. Ensured successful department level operations including customer
driven promotions
. Responsible for monthly reports, ongoing training and best practices
with field agents
District Manager
Detail at Retail- Lisle, IL September 2001 to
May 2006
. Top performer award for District Manager and top performer team award
. Assisted in developing a training manual for new merchandising agents
. Guaranteed positive customer experiences and resolved all customer
complaints
. Developed reputation as an efficient service provider with high level
of accuracy
. Answered customer questions regarding store merchandise, department
information and pricing
. Received multiple reviews acknowledging my level of dedication to
excellent customer service
. Developed and sustained strong working relationship and presence as a
valued consultant with assigned store and department managers
. Monitored progress and ensured that product, programs and other
expected outcomes were achieved
. Secured product placement to maximize client sales
Sales Liaison
F. McConnell and Sons- New Haven, IN April 2000 to July
2001
. Main Contact person between customers and our office, in particular
our customer service and sales
. Operated our Progress computer system as well as Microsoft Office
. Handled numerous reports and tracked records for our customers
. Communicated with vendors regarding back order availability, future
inventory and special orders
. Investigated and resolved customer inquiries and complaints in a
timely and empathetic manner
. Worked under strict deadlines and responded to service requests and
emergency call-outs
. Crossed-trained and provided back-up for customer service
representatives when needed
. Assisted customers in person and via telephone
. Managed coupon rebate program
. Provided quotes, credits and delivery policies on a daily basis
. Directed calls to appropriate individuals and departments
Specialty Sales Representative
Hill Sales Company- Noblesville, IN September
1993 to May 1999
. Developed and distributed a training manual for client product for
selected holiday season
. Trained customers on product merchandising for optimum sales
. Set-up promotional ads with multi-chained companies and distributors
. Worked with customer invoicing and ordering on daily basis
. Maintained a strong relationship with wholesalers, distributors and
retailers
. Implemented marketing strategies which resulted in growth of customer
base
. Organized weekly sales reports for the sales department to track
product success
Account Executive
H.J Bodey Company- Ft. Wayne, IN January 1991 to
February1993
. Turned failing department around in eighteen months
. Received Broker of the Year Award
. Introduced 81 new items raising category volume 80%
. Helped develop a program that was introduced at an International
Convention
. Developed and executed a contest for wholesale distributor that
resulted in record sales
Education and Training
Northwest State Community College
Archbold, Ohio
Business
Vantage Career Center
Van Wert, Ohio
Accounting Certification
Wayne Trace High School
Haviland, Ohio
Diploma
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