Customer Service Human Resources
Resume:
Jacqueline Navas
Margate, Fl 33063. Phone 954-***-****
E mail: *********@*****.***
CAREER OBJECTIVES
Seeking a challenging position that will provide an opportunity to significantly contribute to the operation of a dynamic company
where exceptional performance is rewarded.
PROFESSIONAL EXPERIENCE
La Casa de la Tobera 2003 – April 2010
• Human resources: including new staff interviewing, testing and general background assessment
• Pay Master
Inlingua 2000 – Oct 2009
Feb 2001 – Oct 2009 Inlingua Trainer Staffing Supervisor, Guayaquil Ecuador
Trainer staffing recruiting: including interviewing, testing and general background review
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Personnel training: introducing new trainers to company teaching methodology and customer service
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Continuous supervising of trainer staffing for company policies compliance and general performance
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Collecting and evaluating student performance reviews from trainers and creating and presenting progress status
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reports of general students and trainer staffing
• Supervising personnel timing and attendance as per reported hours
• Special events simultaneous, consecutive and written translations
• English training for special client groups
• Pay Master
Jan 2000 – Feb 2001 Inlingua Executive English Seminars Instructor, Guayaquil Ecuador
Instructed high level executives in Business English and or daily English as needed to prepare them for international
•
relocations and or other opportunities abroad.
• Group teaching as well as one to one teaching
• Developed fast paced intensive classes to resolve executives immediate needs for English training, Guayaquil Ecuador
Sep 1989 – Dec 1999 Health Products Store Owner
Developed and delivered store annual budget
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Store personnel: hired, trained, supervised and general personnel payroll
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Continuous market analysis to ensure business competitiveness
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Developed, maintained and continuously improved customer portfolio
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Jacqueline Navas
3330 Pinewalk Dr N Aprt 1636
Margate, Fl 33063. Phone 954-***-****
E mail: *********@*****.***
Provide best customer service
•
Find domestic and international suppliers. Negotiated prices, payment terms and delivery dates
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Upgraded to wholesale business
•
Successfully developed, promoted and sold own brand items. Helped in the product design
•
Overlooked marketing strategy
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Solved day to day business needs
•
Pay Master
•
EDUCATION
Catholic University of Ecuador
Business Law Associates
American Language School
Language and Interpretation Arts
OTHER LANGUAGES
English 100 % Fluent, reading and writing
Spanish 100 % Fluent, reading and writing
COMPUTER SKILLS
Microsoft Word, Excel, Power Point, Payroll Database
REFERENCES
Available upon request
Contact this candidate