Administrative Assistant Manager

Selena A. Jones

**** ***** ****** ****, ***** G-*45, Duluth, GA 30097

Phone 678-***-**** . ************@*****.***

ADMINISTRATIVE SPECIALIST

Operations Manager ~ Administrative Assistant ~ Office Management ~

Facility Coordinator

Professional Executive Administrator with proven organizational skills.

Proficient in communications, training and development, meeting planning

and coordination, office automation tools, and a myriad of administrative

duties. Supporting efforts contribute heavily to the operations decision-

maker of an organization.

Core Competencies:

World Class Internal & External Project Planning &

Customer Service Management

Office Administration/Management Technical Training &

Leadership

Troubleshooting & Problem Resolution Vendor Relationship

Management

Data Management Secretarial Science

Technical Proficiencies

Windows 95/98/200NT/XP Professional

Platforms

:

Tools: Microsoft Office (Word, Access, Excel, PowerPoint, Outlook),

WordPerfect for Windows, Lotus Notes, DrawPerfect, Q&A, Aldus

PageMaker, QuickBooks

Professional Experience

PASRR, Coordinator (Client Services Coordinator 2)

March 2007- June 2010

APS Healthcare

Atlanta, GA

Coordinated the day to day operations of the PASRR (Pre-Admissions

Screening and Resident Review) Program Contract for the State of Georgia.

Ensured strict guidelines were followed by complying to State guidelines of

meeting a 24 hour monitored and seven day deadline approving nursing home

placement for consumers.

? Received and input new incoming PASRR referrals from Level I vendor

into proprietary application

? Electronic filing of requested medical records

? Contacted Providers for missing documents and information

? Coordinated clinical assessments with hospital, skilled nursing

facilities, primary care physicians, clinical evaluators and medical

doctors

? Provided updated status of referral to the Providers

? Assigned PASRR assessments to APS and contracted PASRR evaluators for

overall State of Georgia

? Updated weekly PASRR reports received from Providers and submitted to

the State of Georgia

? Updated various spreadsheets for reporting purposes

? Managed payroll for contracted Assessors by ensuring timesheets

accurately reflected the days and assessments completed for assigned

Consumer

? Managed and updated the contractors personal information on file

? Liaison between Providers, Assessors and other associates

? Input and communicated revisions, updates and new processes to all

levels of associates

? Ran weekly operations reports, monthly billing and activity summaries,

and quarterly activity

reports using Excel and Crystal Reports

Classy Floors

January 2000 - June 2007

Owner / Self Employed

Lithonia, GA

Managed flooring estimates for all floor types. This included receiving

flooring request, scheduling appointments with residential and commercial

customers, conducting flooring measurements and determining the amount of

product needed to complete the project. Contracted services through

Lowe's and other contractors. Completely managed my own full time flooring

company from Jan. 2000 through May. 2004. In between time, I continued to

conduct flooring estimates on the side until June of 2007.

Operations Manager / Supervisor November 2005-

September 2006

WorkOasis, Inc. Marietta,

GA

Accountable for managing client and partner accounts as well as

establishing vendor relationships, services, and problem resolution.

Proactively interfaced with client implementing system software providing

training and ongoing support. Accountable for communicating system

enhancements to end users as well as updating and distributing

implementation guides. Responsible for ongoing system testing to ensure

features were consistently functioning. Monitored client and partner

preferences to determine focus on product enhancements. Worked with

superiors to improve product enhancements and service to clients and

partners. Supervised day to day activities for Inside Sales and

Operations.

Sr. Administrative Assistant

May 2004 - November 2005

UPS Corporate Headquarters

Atlanta, GA

Monitored and administered requisitions, vendor work order, accounts

receivables, and budged reports. Prepared invoices for processing. Located

and compiled vendor information for upcoming projects. Managed Supply

Chain Solutions collateral. Managed customer communications archive.

Updated and tracked budget expenses. Received and reviewed LIVES (customer

notification samples) for accuracy.

Coordinated meetings, conference room scheduling and travel arrangements.

Administrative Assistant for Highwood Properties, Inc.

August 2003 - May 2004

Snelling Personnel Services (temporary assignment)

Atlanta, GA

Maintained updated certificate of insurance for tenants and vendors.

Distributed rent increases and default letters as appropriate. Coordinated

and scheduled vendor services with tenants, maintenance requests, and

generated weekly and monthly tenant reports.

Event Planner (for Operations Manager) April

1998 - July 2000

MCI WorldCom

Atlanta, GA

Coordinated efforts with customers, vendors and internal departments to

ensure timely implementation of meetings and training needs. Traced the

process of implementation including: registration, catering, class room

materials, hotel accommodations, certificate of completion, equipment,

budget management, and transportation, located venues for local and out of

state trainings. Monitored and approved monthly training expenditures and

generated monthly training reports.

Sr. Human Resource Specialist

February 1997 - April 1998

Wachovia Bank of Georgia

Atlanta, GA

Prepared spreadsheets for monthly and quarterly exempt and nonexempt salary

increases. Developed various termination reports for reporting employee

turnover and percentages. Administered extended sick leave and conducted

exit interview for exempt and nonexempt employees.

Staff Administrator II December 1994

- January 1997

MCI Telecommunications

Atlanta, GA

Coordinated and provided training and work guidance to departmental

Administrative Assistants. Established departmental procedures and

guidelines for overall department which included Sr. Management teams in

other locations. Monitored and administered requisitions, contracts,

charges, payments and budgets for department and overall organization.

Administrator January

1988 - May 1994

Ciba Vision Corporation

Duluth, GA

Coordinated day to day operations for on site food service contractor

(included weekly and monthly promotional incentives, pricing, customer

surveys and menu coordination). Created and published quarterly newsletter

for Safety Program. Coordinated corporate activities including: open

house, tours, catering, children activities and give a-ways. Supervised

clerical support staff.

Educational Background

Secretarial Science

Massy Business College, Atlanta, Georgia

Professional Development

Excellent oral and written Business Requirements Gathering

communication skills Team Player

Project Management Plans Information Records Management

Managing Systems Technology

Contact this candidate