Customer Service Management

Andrew R. Saputelli

** ***** ******* ? Kearny, NJ 07032 ? (H) 201-***-****

Operations / Logistics Management Professional

"SPECIALIST IN PROJECT, PRODUCT, PERSONNEL, AND CUSTOMER SERVICE

MANAGEMENT"

EXECUTIVE SUMMARY

Consummate, visionary, and award-winning professional with multifaceted

skills in corporate and professional operations, combined with 20+ years of

expertise in Operations Management, Logistics Coordination, Warehousing

Operations, and Supervision, seeking opportunity within dynamic

organization that welcomes focus, initiative, dedication, and outstanding

experience. Proficiencies include executing projects on time, meeting and

exceeding goals, and building businesses. Offering an exceptional ability

to work under pressure and deliver innovative improvement strategies to

meet and exceed organizational objectives.

areas of Expertise

? OPERATIONS MANAGEMENT ?

V Quality Assurance

V Business Development

V Budget Allocation Planning

V Vendor Negotiations

V Process Enhancement

V Material / Inventory Management

V Distribution / Manufacturing Systems

V HAZMAT

V Customer Relations

V Employee Management

V Warehouse Management

V Strategic Decision Making

V Cost Control / Planning

V Hiring / Training Staff

PROFESSIONAL PROFILE

. Balance leadership via conceptual thinking and strategic planning;

successfully build key organizational relationships, rapidly

developing a positive and productive working rapport. Hands-on

management style; keen ability to assess and capitalize upon

individual team member strengths and talents.

. Highly developed and effective communication skills and interpersonal

abilities, including persuasive presentation abilities; utilize tact

and diplomacy; strong mediation and conflict resolution skills.

. Possess strong project management and prioritization abilities,

including exceptional time management skills. Superior leadership,

team-building, and motivational capabilities.

. Results driven, focused, detail oriented and determined leader/manager

with exemplary work ethic - offers the highest levels of integrity,

initiative, resourcefulness, thoroughness and tenacity to achieve

goals.

. Highly effective analytical and proactive approaches to identifying

and resolving complex problems. Creative problem-solver, able to

balance multiple projects, consistently delivering results on time and

within budget.

. An aggressive self-starter who thrives in leadership of team dynamics,

with excellent team building, training, supervisory, motivational and

collaborative abilities.

. Highly adaptable, rapidly learns new procedures and processes and

quickly adjusts to changes in schedule, team structure, assignment

parameters and organizational objectives.

Awards & Accolades

FedEx:

* Recognized twice for providing exceptional customer service

UPS:

* Received the Annual Pride Award, 2000, 1996, 1993

* Received the Supervisor of the Month Award, Apr 1999, Aug 1997, June

1996, Oct 1991, Feb 1991

* Received the Quality Award, 1992, 1991

* Received the Outstanding Training Supervisor Award

Andrew R. Saputelli

Page 2

CAREER PATH

Driven leader/manager skilled at orchestrating daily operations at all

levels. Spearhead personnel management including hiring, recruiting,

training, and mentoring. Monitor and evaluate motivation, goal setting,

coaching, counseling, expectations, standards and accountability of

employees. Oversee inventory operations and facilities control.

Yellow Transportation, Inc., Carlstadt, NJ Aug 2006 - May 2009 (laid off)

Dock Supervisor

. Orchestrate all daily loading and unloading activities including

supervision of dockworkers and related support personnel. Assign and

schedule workers to maximize staff productivity and efficiency; hire,

train and motivate employees; monitor employee productivity and

utilize various techniques to maximize staff productivity. Supervise

the loading of vehicles to ensure proper placement and timely delivery

of product. Ensure a safe, clean and enjoyable work place. Create and

implement company policies regarding staff, inventory and product

placement and transportation. Ensure strict adherence to all DOT,

HazMat and government regulations.

Airborne Express / DHL, Philadelphia, PA Aug 2002 - Nov 2005

Field Services Supervisor

. Managed 20+ employees in daily package delivery, sorting, processing

and recording. Supervised terminal operations to ensure maximum

productivity and staff efficiency. Scheduled driver dispatches.

Trained employees in safety & health adherence, hazardous materials

management and scanner usage.

Federal Express Home Delivery, Philadelphia, PA Sep 2000 - Aug 2002

Service Manager

. Oversaw processes and streamlined operations and logistics. Led 42+

direct reporting employees. Trained employees in safety & health

adherence and hazardous materials management.

United Parcel Service, Philadelphia, PA Jun 1986 - Sept 2000

Load Planner, (Sep 1999 - Sep 2000)

. Streamlined operations and realigned training program to enhance

trailer loads and eliminate inefficiency.

Operations Supervisor, (Jan 1996 - Sep 1999)

. Assigned work schedules, prioritized tasks, monitored operations,

evaluated performances, and mentored a diverse staff. Ensured the

highest quality and service were upheld at all times.

Training Supervisor, (Jan 1994 - Jan 1996)

. Instructed program curriculum on optimal safety, shipping, warehouse

logistics, operations management and policy development.

Production Supervisor, (Jun 1986 - Dec 1993)

. Provided oversight of package logistics and terminal operations.

Education

Villanova University, Villanova, PA.

Business Management Coursework

Community College of Philadelphia

Business Management

Professional Development / Training

**The Smith System (Driver Training Program) **Employee Counseling /

Employee Assistance Program

**Labor & Employee Relations **Air & Ground Hazardous Material Handling

**Health & Safety Program ** Windows Certificate

**CDL Class A ** Forklift Certified

TECHNICAL SKILLS

. MS Office Suite: MS Word; MS Outlook; Lotus 1,2,3

. Focus, Tiny Term, PSAM, American Procurement

. VRP (Vehicle Route Planning System)

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