Customer Service Human Resources

Samantha Neal

**** *** *****

West Memphis, AR 72301

Cell: 901-***-****

Email: *******@***.***

PROFESSIONAL PROFILE

Experienced human resources professional with excellent leadership

abilities, exceptional organizational and analytical skills, detailed-

oriented, self-motivated flexible with the proven ability to reach targeted

goals. A high-energy, enthusiastic and dependable individual who excels in

challenging and competitive environments

SUMMARY OF QUALIFICATIONS

. Thorough knowledge of basic management and supervisory principles and

practices.

. Implementation and operation of human resources department resource

systems, with experience in labor relations, developing and

implementing policies and procedures, employee compensation and

benefits administration, payroll, performance evaluations, worker's

compensation, unemployment compensation, recruitment, employee

orientation and providing human resource consultation of supervisors

and managers in management and organizational design.

. Remarkable problem-solving and conflict resolution skills; influential

in maintaining ethical, cultural and diverse working environments.

. Ability to communicate with requests and inquiries and to handle them

in a professional and confidential manner, when necessary.

. Type 70wpm, 10-key by touch, customer service, communication skills,

payroll database experience, HRIS, human resource experience, training

skills

. Exceptional knowledge of computer applications, including accounting

software, Microsoft Office, presentation software, internet research

sources and relational databases; ability to gather and analyze

statistical data and generate reports.

. Exceptional record maintenance skills and ability to create compose

and edit written materials.

. Solid financial and analytical skills, with emphasis on budgeting and

detailed reporting; broad knowledge of general accounting principles

and practices.

. Create organizational charts and staffing requirements reports.

PROFESSIONAL EXPERIENCE

First Horizon National

Oct. 2010/present

ET Analyst (Contractor)

. Project of removing administrative rights from desktop and laptop

users.

. Reporting and resolving issues of project.

. Inventory of desktop printers for future removal.

Office Team

Sept. 2010/Oct. 2010

Data Entry/Medical Coder (Temp)

. Entering patient information into database.

. Medical coding of diagnosis of patients.

. Other administrative duties as assigned.

First Horizon National

Feb. 2006/Jul. 2010

Compliance Coordinator

. Conduct research on high risk type customers to see if any suspicious

activities are occurring on the accounts specifically relating to

money laundering & terrorist financing risk.

. Researching wire transfers/deposits/cash checking of customer

accounts. Verifying business customers have proper documentation to

provide money services.

. Daily duties including identifying, risk scoring & collecting EDD for

high risk customer types.

. Contacting account officers for information and assure accounts are

OCC regulations.

First Horizon National

Nov. 2005 /Feb. 2006

Management Assistant (Temp)

. Responsible for running ROS reports for First Horizon Home Loans.

. Multiple essentials duties to accompany my daily assignments.

First Horizon National

Sept. 2005 /Nov. 2005

Wireless Telecom Analyst (Temp)

. Provide first and second level support for all inquiries related to

wireless issues.

. Managed all wireless service as requested by working with appropriate

wireless vendors.

. Document all incidents/requests in help-desk management system.

. Advise business partners on vendors plans, and equipment options

(voice & data) ensuring that all wireless needs were met within policy

guidelines.

. Performed research/audits in wireless billing databases to ensure each

user's account was accurate.

. Maintain database of inventory, billing, and directory listings of all

clients and their wireless devices.

Chase Staffing Feb.

2005/Sept. 2005

Recruiter

. Managed human resources activities for approximately 200 employees in

the global supply chain industry through the operations of the HR

department, with employees located throughout Memphis; partnering with

management and employees to communicate various HR policies,

procedures, laws, standards and government regulations.

. Conducted new employee orientations; created and revised new hire

packets for orientations.

. Administered and explained benefits to employees; serve as liaison

between employee and insurance carriers.

. Provided advice, assistance and follow-up on company policies,

procedures and documentation.

. Recommended, developed and maintained human resource data bases,

computer software systems, and manual filing systems;

. Responsible for employment verifications and background checks, plus

drug screening, using online sources.

Valley Products Sept.

2004/Feb. 2005

Sales Administrator

. Handling all administrative duties for the sales department,

President, Owner, and COO of the company.

. Responsible for calendar, trips, etc. for sales department.

. Tracking and Logging Sales for Monthly Reports Preparing presentations

Bosch Power Tools Jun.

2001/Sept. 2004

Human Resource Assistant

. Manages and administer plans and/or programs to ensure the most

effective utilization of human resources to support Business

objectives.

. Develop and administer employee relation's policies and procedures

that are responsive to the needs of the employee and customers.

. Monitor counseling, discipline and termination procedures to ensure

fair and equitable treatment.

. Direct and ensure legal compliance (FMLA, ADA, EEO, Worker's Comp,

Unemployment, etc.)

. Payroll processing and administration.

. Recruited and staffed a new start up.

. Directed the daily activities of one direct report.

. Assist in all Employee Related issues.

. Develop and delivered leader training such as coaching and evaluation,

Interviewing and Feedback, and New Hire Orientation.

. Generate reports every week for New Starts, Currently Working, Etc.

First Horizon National

Jul. 1999/Jun. 2001

Telecommunications Trainer

. Responsible for scheduling and delivery of Telecommunications Training

programs for the Memphis area.

. Assisting in the coordination of Video Conferencing

EDUCATION

Associate of Science Business Administration, East Arkansas Community

College '94

COMPUTER SKILLS

Microsoft Office, SAP, TempWorks, Kronos, Metavante, Fortent, Novapath

OTHER SKILLS

Type 70wpm, 10-key by touch, customer service, communication skills,

payroll database experience, HRIS, human resource experience, training

skills

References upon request:

Contact this candidate