Customer Service Sales
Resume:
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**** ***** ***. ****** ********
Charlotte, NC 28205
************@*****.***[pic]
Summary of Qualifications
A hands-on operations professional with experience in customer service,
strategic and tactical business planning, manufacturing, forecasting,
budgeting, negotiations, human resources, and management.
Education
University of North Carolina at Chapel Hill
Bachelor of Arts, PE-Sports Management
Software Proficiencies
MS Office Suite, Relational Databases, Blackberry Servers, SQL, Great
Plains, Oracle
Experience
Simple Home Services - Home and Business Service company
Atlanta/Charlotte
Director of Operations
Jan, 2005 - Present
Wholly responsible for day-to-day operations including company direction,
call center, training, direct P&L responsibility, and IT
Managed daily care of both commercial and residential properties including
general maintenance and renovations
Developed and coordinated vendor/contractor relationships and managed all
activities while engaged as SHS sub-contractors
Managed all company equipment purchases and their maintenance
Created and developed entire company infrastructure including employee
handbooks, protocols, and daily processes
Increased clientele by at least 20% in 5 consecutive quarters
Prospected new clients in the retail and commercial sectors to generate
new and recurring business
Supervised and trained a staff of 15 call center and mobile technicians
in scheduling, problem resolution
Verso Technologies - International Telecommunications Company
Atlanta, Georgia
Operations Manager
May 2003 - April 2005
Direct company's operations including Budgeting, Inventory, Logistics,
Customer Service, Quality Control, Maintenance,
Safety/Environment, and Manufacturing to ensure timeliness and quality
in meeting customer requirements
Responsible for 20+ staff in regards to hiring, training, and development
Combined 3 different international sales processes into 1 comprehensive
system in less then 6 months
Executed transition of Verso and all its divisions to ISO and
Sarbanes/Oxley compliance
Acted as primary contact point for all departments including
manufacturing, accounting, sales, IT, and customer support
Prepared weekly manufacturing and revenue reports for upper management
review
Utilized Great Plains Software System and/or Oracle database to develop
metrics to track, process and report upon Verso activity
Neovest, Inc. - Private Financial Software Company
Atlanta, Georgia
Sales Training & Operations Manager
May 2000 - April 2003
Designed, developed and implemented appropriate learning solutions for
training customers on Neovest products
Created and sustained an operating environment that maximizes sales force
productivity via internal training, delivery of
responsive information, real-time problem resolution, and proactive
improvement of the sales processes
Acted as liaison between sales and development to aid in product growth
and creation
Increased Revenue 400% and grew client base 300% in 5 quarters
Coordinated and executed customer visits and training of the Sales and
Implementation teams
FM:Systems - Private Facility Management Database Company
Raleigh, North Carolina
Training Consultant
March 1998 - April 2000
Responsible for 60% of sales, presentations, and training of multi-million
dollar relational database company.
Trained clients on SQL database theory, SQL queries and integration of
FM:Systems
Designed and developed training online and face-to-face training regimens
Prepared project plans and schedules for training process development,
enhancement and maintenance efforts
Developed accounts by communicating new ideas and methods to enhance
performance
Supervised product direction based upon client feedback and emerging
technologies
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