Customer Service Sales

Dominique Saint-Fleur

**** ***** ****, ***** ** 07083

908-***-**** . ***************@*****.***

EDUCATION

PACE UNIVERSITY New York City, NY

MAJOR - Marketing and Communication Studies

PROFESSIONAL PORTFOLIO

. Excellent customer service, communication, and interpersonal skills

. Solid retention record, proponent of customer advocacy, and customer

focused

. Effective cross-department contact to ensure timely resolution of

service discrepancies

. High-energy individual with notion of teamwork.

. Organized, detail-oriented and reliable.

. Self-motivated and empowered.

. Great notion of customer service.

. Languages: fluent in English, French, and Creole; literate in Spanish.

. Computer: Microsoft Word, Excel and Power Point.

. A solid background in sales.

. Proven ability to develop sales potential in diverse market areas.

. Skilled in implementing company sales and goals.

. Experienced in writing and delivering presentations.

. Supervisory and training experience.

. High energy, ability to motivate others.

EMPLOYMENT HISTORY

OPTOMETRIC TECHNICIAN/RECEP. America's Best Contacts and Eyeglasses May

2010-Present

. Set standards and model behavior for optimum customer service.

. Perform pre-testing on patients prior to their eye examination.

. Maintain accurate and organized records.

. Create a professional atmosphere in the Doctor's office.

. Restock Doctor's supplies as needed and ensure equipment is properly

maintained.

CONCIERGE/ADMIN. Atria Senior Living, Cranford, NJ

Nov 2006 - Present

. Assisting in implementing and working toward sales goals to constantly

improve and grow business.

. Creating Spreadsheets and spreadsheets as needed.

. Handled large call volumes (115 per day).

. Answered customer inquiries regarding billing, service issues,

products, and features

. Heavy Filing.

. Training of all new employees.

. Greeting all visitors and/or residents.

. Meeting all expectations and request of all visitors and/or residents.

. Handles customer service inquiries and complaints when needed.

Business Office Atria Senior Living, Cranford, NJ Nov

2006- Present

. Handle bills for Account Receivables and Payables

. Call and update residents and family members on their accounts.

MARKETING/SALES Atria Senior Living, Cranford, NJ

Nov 2006 - Present

. Put together brochure packets

. Give tours to potential residents and their family members

ASST. DELI MANAGER Quick Check Food stores, Union, NJ

Jul 2005 - Aug 2006

. Inventory and stocking of the deli

. Training of Deli Employees

. Responsible for a staff of six people

. Help customers with problems and questions

PERSONAL STRENGTHS

. Proficient in MS Word, Excel, Access, PowerPoint, Outlook,

. Excellent oral, written, problem-solving, and organization

skills

. Flexible, adaptable and willing to tackle new responsibilities,

ability to multi-task

. Proactive, confident, detail-oriented, sound decision maker

. Able to meet and exceed deadlines; ability to speak Creole

Awards, Licenses

. Three time recipient of "Employee of the Month"

. CPR/AED Adult Certification American Red Cross

REFERENCES AVAILABLE UPON REQUEST

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