Customer Service Insurance

Kristine M. Seiler

**** ****** **. ****: 901-***-****

Walls, MS 38680 Email: ***********@*******.***

. Manage a diversity of routine functions and projects in a fast-

paced, corporate environment.

. Analytical and detail-oriented with a proven track record for

producing quality work within strict timelines.

. Demonstrate excellent communication, organizational, time

management, and problem solving skills.

. Exercised independent judgment, decision-making abilities, and high

level of confidentiality

Professional Experience

05/08 - Present Sharp Business Systems - Greenville, SC

Sr. Customer Service Assistant

Provide telephone support for the helpdesk by answering calls

into the customer service from users and provide Level 1

support for the most common problem on printing/scanning

problems. Enter service calls into eautomate. Schedule

connectivity with customers and IT department for

copiers/printers. Follow-up with customers by doing

installation satisfaction surveys.

03/05 - 06/07 Insurance & Risk Management - Fort Wayne, Indiana

Help Desk Analyst

Completed assigned projects for IT manager. Prepared

insurance

summaries and plan documents for clients. Provided

documentation for all procedures in the IT department.

Provided telephone support for the helpdesk by answering

calls into the help desk from users and provide Level 1

support for the most common problems on PC Support and

Network support. Prepared financial spreadsheets,

correspondence, merged mailings, and unique special projects.

Assisted with general accounting functions. Maintained

inventory supply. Arranged training classes upon request of

employees for knowledge in Word, Excel, and Outlook.

Provided administrative support to the IT Manager.

03/04 - 03/05 Acordia of Indiana - Fort Wayne, Indiana

Insurance Account Assistant - Life & Health Employee Benefits

Assisted brokers in conducting employee enrollment and

eligibility group sessions. Researched and gathered

insurance comparables for presentations to employers.

Facilitated the handling of administrative issues and the

quoting of benefits and rates. Responded to customer service-

related calls regarding employee reimbursement plan

Word Processing. Updated insurance information using MBS

database application. Coordinated luncheons for insurance

representatives special meetings. Put together packets for

Account managers to take to enrolling employees. Maintained

supplies for office. Distributed incoming mail. Provided

administrative support for 7 Account Managers

05/03 - 3/04 Lutheran Hospital - Fort Wayne, Indiana

Insurance Collector

Coordinated unpaid claims through contacts with insurance

companies and patients. Verified accuracy of insurance

payments recorded and balance owing on patient account.

Resolved problems and adjusted accounts to reflect payments

and provider discounts. Researched and updated insurance

information in database. Reviewed delinquent accounts.

12/91 - 03/03 Verizon Data Services - Fort Wayne, Indiana

System Engineer (1997-2003)

Performed system recoveries; created recovery reports; traced

records to point of origin. Provided premium support for MVS

(JCL, JES, SDSF, TSO, COBOL) mainframe billing. Updated DB2

databases and created monthly reports using DB2 SQL queries.

Performed conversion upgrades; created test files, automated

rerun procedures

System Technician (1993 - 1997)

Monitored mainframe system and resolved system problems.

Verified scheduled online batch processing. Restarted

abended jobs

Computer Operator (1991 - 1993)

Printed customer billings. Fixed printer and tape drive

printing problems

Computer Skills

Windows 2000, Microsoft Word, Excel, Outlook, Lotus Notes, advanced

Internet research, EAutomate

Education

Ball State University, Muncie, IN

Bachelor of Science, General Management

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