Software Sales

L UDMIL M. M ILTCHEV

**** ******** **., **********, ** 55113

Tel.: 651-***-**** • E-mail: l *******@*****.***

Summa ry

• Dynamic, dependable, and friendly individual with experience in computer repair and

maintenance

• Excellent computer skills with the ability to learn quickly new technologies

• Ability to establish and improve procedures, saving companies time and money

Education

Master of Business Administration (MBA), University of St. Thomas, MN, 1999 - 2002

GPA: 3.6

Technology Focus: Foundations of Software Development, Classical and Object-Oriented Software

E ngineering

Certifications: CompTIA A+, CompTIA Network+

P rofessional Experience

Field Technician, DirectTV:

DirectSAT USA, Burnsville, MN, 10/2008 – 03/2010 & Pinnacle Technologies, Oakdale, MN, 10/2007 -

10/2008

• Installed DTV systems for residential and commercial customers, provided customer education and

service

• Diagnosed problems, fixed malfunctioning systems, and replaced faulty equipment

Data Processing Clerk (computer room), Tree Of Life, Inc., Minneapolis, MN, 05/2000 – 03/2007

• Performed data entry, generated, edited, printed, and distributed reports to managers and

supervisors

• Monitored diagnostic messages on the system and handled malfunctioning computers, printers and

servers

M arketing Intern, Volkart May & Associates, Inc., Minneapolis, MN, 11/2000 – 05/2001

• Performed business-to-business marketing mainly in the IT industry

• Initiated sales contacts (lead generation) for clients when appropriate

Marketing Intern, Treessentials Company, Mendota Heights, MN, 07/2000 – 10/2000

• Performed marketing, developed charts and reports reflecting market research results

• Implemented unique contact techniques, which improved data gathering by 75%

Technical Support Specialist, Vilex, Stara Zagora, Bulgaria, 02/1995 – 03/1997

• Provided first level support for hardware and software installation issues

• Installed, repaired and upgraded desktop and laptop computer systems and printers

• Assisted internal and remote clients with connectivity issues, installed and configured routers

Computer Skills

Operating Systems: Windows 7/Vista/XP/2000/NT/ME/98/95, MS-DOS, and Linux (Ubuntu, Suse)

Software and Applications: Microsoft Word, Excel, Power Point, Access and Outlook, PageMaker,

CorelDraw, Adobe Acrobat, Internet, basic Networking, some HTML, Python, C Sharp and .Net

Hobbies and interests

• Desktop and laptop repair

• Programming and software testing

R eferences available upon request

Contact this candidate