Manager Security

RONALD LAMAR ARMSTRONG

***** ********* **.

Hampton Georgia 30228

********@*****.***

Cell 478-***-****

____________________________________________________________________________

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SECURITY / LAW ENFORCEMENT PROFESSIONAL

PROFILE

An exceptionally skilled security professional with a life-long background

in a variety of security/law enforcement roles. Having served in the

U.S. Army Infantry, possessing exceptional leadership abilities; quickly

adapts and overcomes any obstacle or challenge. Highly skilled at

undercover investigation and surveillance at both retail and private

entities. An excellent trainer of security professionals, able to teach

effective security technique with an emphasis on client relations.

Creates and manages corporate programs suitable to client needs.

Also, a highly skilled, results-oriented security professional with over 25

years experience and proven knowledge and skill with various PC-based

operating systems, networks, and software applications. Trained to

support end-users in a Windows environment via telephone and hands-on

support. Highly proficient at diagnosing and troubleshooting PC and basic

network problems. Installs and configures software onto individual and

networked systems. Sets up PCs, printers, modems, monitors, and other

ancillary equipment and attaches them to networks. An effective

communicator with solid professional abilities, exceptional leadership

ability, a strong work ethic, and a commitment to excellence.

PROFESSIONAL EXPERIENCE

CORPORATE OPERATIONS & TRAINING MANAGER Dec 2005 to July

2010

Norred and Associates Corporate Security & Investigations

Employee - Private Detect/Security Guard Exp & Concealed Weapon License

Permit

State Certified Classroom/Firearms Training Instructor/Security Account

Manager for Solvay Pharmaceuticals/Security Account for Emory University

American Heart Association / Heart saver and First Aid Certified

Oversees operations for Norred's uniformed guard division which includes

accounts in the metro Atlanta area, Florida, Alabama, Mississippi, and

Tennessee. Interviews, hires and trains candidates for armed and

unarmed positions. Investigates backgrounds of potential candidates as a

part of the hiring process. Collaborates with Zone Managers to understand

staffing needs at client sites, and then ensures those needs are filled

with qualified candidates. Manages uniform budget and inventory, and also

manages inventory for other company property, such as pagers and cell

phones. Responsible for all aspects of the training and certification of

candidates for Norred's armed guard force in accordance with standards

issued by the state of Georgia's Board of Pardons and Paroles. Reports

directly to the Vice President, and also briefs Norred's President and the

CEO regarding special projects on a weekly basis. Also, maintains the

responsibilities of Norred's Training Manager, as noted below.

CORPORATE TRAINING MANAGER Aug 2005 to Dec

2005

Norred and Associates Corporate Security & Investigations

Created and executes weekly entry-level training program for all new-hires.

Also, provides ongoing supplemental training to present Norred Security

Officers, Account Managers, and Zone Managers. Visits client sites to

provide on-the-job training to Norred Officers. Meets with clients to

confirm whether current training being provided to the new Security

Officers is adequately meeting the needs for their establishment. Also,

meets with clients to understand and keep abreast of any new or upcoming

policies and procedures that will need to be enforced by Norred Officers.

Manages the uniform and accessory inventory, and responsible for

outfitting all 350 Norred Officers serving the Atlanta metro area.

Manages the budget and approves all uniform and accessory spending, and

maintains healthy supplier relationships. As a member of the Norred &

Associates Senior Leadership Team, reports weekly to CEO and President on

training and new hire progress by providing statistical information on

training key performance indicators, such as results with test scores,

substance abuse testing, and background and investigative checks. Makes

routine assignment recommendations to the Senior Leadership Team, and

identifies potential management talent for the Leadership Team.

Identifies and suggests procedural changes to current polices pertaining to

training, and then incorporates those new procedures into future training

classes.

U . S. SECURITY

Oct 2006 to Jan

2007

Armed A T M Division / Part Time

Escorted ATM Technician around the Atlanta metro area and provided

personnal security

For technician while performing break/fix service on machines

SECURITY SUPERVISOR Apr 2005 to

Jul 2005

Walden Security

Managed armed and unarmed Security Officers as night time supervisor.

Audited performance nightly to ensure respective site post orders were

being followed, to conduct on-site training and to ensure company policies

and procedures were being adhered to completely.

OTHER PROFESSIONAL EXPERIENCE

FIELD / DESKTOP SUPPORT TECHNICIAN Nov 2004 to

Feb 2005

Advanced Technology Services / General Electric (GE) Power Systems.

FIELD ENGINEER Aug 2003 to

Jun 2004

Emtec, Inc.

FIELD SERVICE TECHNICIAN Feb 2002 to

Apr 2003

Permond Solutions Group (a division of NCR) - Atlanta GA

PC - HELPDESK TECHNICIAN May 1997 to

Sept 2001

WorldSpan - Atlanta, GA

STATE CORRECTIONS OFFICER May 1994 to

Aug 1995

CERTIFICATIONS

A+ Certification - Net + - IBM Certified (Mobile & Desktop)

Dell Certified (Mobile & Desktop) - Gateway Certified (Mobile &

Desktop)

EDUCATION

Private Detective Course

Clayton State College

AmeriTrain Technical School, Atlanta, GA

A+ Certification, Network+ Certification,

Clark College, Atlanta, GA

Associates Degree Criminal Justice

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