Customer Service Sales
Resume:
Dena Gonzales
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Spring Valley, CA 91977
*************@*****.***
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Objective
To secure a position within a well-established organization with a stable
environment where I can utilize my computer knowledge, organizational
abilities, and business experience.
Skills
. Strong oral communication and interpersonal skills
. Extensive multi-tasking abilities, ability to meet multiple deadlines
. Excellent customer service and problem solving skills
. Data entry, detail-oriented
. Proficient in Microsoft Office and Excel
Experience
Cbeyond, San Diego, CA
Service Coordinator I 11/2008 - 6/2010
Responsible for entering data from contracts into proprietary Cbeyond
systems. Worked closely with customer, Service Coordinators, and Sales
Department to ensure a smooth transition for customers. Initiated and
managed customer changes and escalations within internal departments.
Placed follow up calls to customers within 48 hours of their activation,
addressing and completing any unresolved issues. Tracked post- install
order progress through Excel spreadsheets.
Data Trace, San Diego, CA
Customer Service Rep. 10/2004 - 11/2008
Answered incoming and placed outbound calls on 4-6 line phone system.
Explained status of property profiles to clients. Provided technical
support to various title companies using the Data Trace property profile
system. Entered data and updated automated records pertaining to
property information such as change of ownership, home loan information,
and property characteristics. Filed and organized folders alphabetically
and served as backup to the Receptionist.
MedImpact, San Diego, CA
Prior Authorization Customer Service Rep. 9/2003 - 10/2004
Answered high call volume of incoming calls from physicians and
pharmacies in an inbound pharmacy call center environment. Entered
authorizations for patients medications requested by doctors and
pharmacies by phone using established on-line protocols, customer service
notes and insurance verifications.
Contact this candidate