Customer Service Quality Control

CHRISTOPHER M. BUCK

**** ** **** ******, ***********, Florida, 32607 ( 352-***-**** (

********@*****.***

OBJECTIVE

Seeking a position where I can utilize my knowledge and experience to

join a team that is dedicated to providing excellent customer service.

EDUCATION

Bachelor of Arts in History, December 2008

Minor in Anthropology

University of Florida, Gainesville, FL

GPA 3.8/4.0

Associate in Arts in Elementary Education, August 2004

Hillsborough

Community College, Tampa, FL

GPA 3.9/4.0

EXPERIENCE

Logistics Team Member, Target, May 2008-Present, Gainesville,

FL

. Meticulously records shipments of electronic items to ensure

accuracy

. Stock security items in locked cases

. Attach security devices to high-end electronic items

. Unload trucks; sort merchandise boxes by department; stock

shelves

Enumerator, United States Census 2010, April 2010-June 2010,

Gainesville, FL

. Planned work by reviewing assignment area to determine

organization of neighborhoods and locate households for

conducting interviews

. Conducted interviews with residents in assigned areas by

following stringent guidelines and confidentiality laws.

Explained the purpose of the census interview, answered

residents' questions, elicited information following a script,

and recorded census data on forms

. Complied with accuracy standards while maintaining high

production rates

. Maintained records of hours worked, units produced, miles

driven, quality control results, and expenses incurred in the

performance of duties

. Met daily with supervisor to review and submit work, and receive

additional instructions

Seasonal Associate, Bed, Bath, and Beyond, May 2006-August

2007, Gainesville, FL

. Assisted customers

. Ordered online items for customers

. Unloaded trucks

. Priced merchandise and stocked shelves

Group Leader, National Cinema Supply, April 1997-August 2004,

Tampa, FL

. Provided phone customer service to address concerns and resolve

issues

. Ensured the team met deadlines and goals

. Random quality control check of customer invoices

. Monthly audits of candy and theatre equipment inventory

AFFILIATIONS

Phi Beta Kappa, Academic Honor Society, December

2008

Ice Hockey Team, Assistant Captain, University

of Florida, Fall 2004-Spring 2008

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