Customer Service Manager

Mrs. Ryan E. Harris

** *. ********* **

Hampton, Va. 23669

Phone: 757-***-**** Home

757-***-**** Cell

Email: ****.*******@***.***

OBJECTIVE:

To secure a position with a well established organization with a stable environment that will lead to a

lasting relationship.

QUALIFICATIONS

Assistant Property Manager experienced working in fast-paced environments demanding strong

organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior

customer service. Confidential and poised in interactions with individuals at all levels. I work with close

attention to detail, resourceful in completing projects and able to effectively manage my time. I have

experience in completing complex assignments and tight deadlines. My capabilities include:

Administrative Support

Over 10 years in office operations, word processing and clerical experience

Performed administrative and secretarial support functions

Coordinated and managed multiple priorities and projects

Provided discreet secretarial and reception service.

Scheduled appointments and maintained accurate, up-to-date files.

Fluent in the MS Windows 95/98/NT/XP operating environments.

Proven ability to quickly learn and apply new technologies.

Applied procedures and policies in order to process claims, time and attendance records and

various other personnel administrative documentation.

Compose and type routine correspondence and otherwise relieve management of clerical work

and minor administrative and business details.

Customer Service & Reception

Strong interpersonal skills and ability to work individually or in a team environment.

Proficiently resolves client problems in a meticulous and organized fashion.

Demonstrated ability to maintain composure and work efficiently in a fast-pace environment

while preserving strict confidentiality.

Responsible for quality assurance of personal and corporate files.

Proven ability to plan, analyze, manage and motivate.

Communicate with internal and external clients on a daily basis to ensure their needs and goals

are being met.

Exceptionally well organized, strong work ethics and willingness to work hard to achieve

employer objectives as well as those of my own.

Management & Supervision

Possess capability to effectively run the daily operations of an office.

Effectively managed 4 to 6 employees and trained over 30 employees

Managed over 300 accounts in different computer application software suites.

Troubleshooting and resolution, mediated disputes and handled customer complaints.

Initiated and implemented internal policies and procedural guides.

Trained new and existing employees on a corporate level.

Coordinated events for clients.

Accurately maintained control over 300+ electronic key tags and magnetic swipe cards.

Excellent time management and organizational skills.

Strict adherence to fair housing, federal and local laws regarding tenant landlord laws and

regulations.

EMPLOYMENT

2009 – 2010 Agent for Owner / Riverdale Management (Hampton, Va.)

2004-2007 Assistant Property Manager / Signature Management (Hampton, Va.)

2003-2004 Wire Room Operator / Legg Mason Wood Walker, INC. (Newport News, Va.)

1998-2003 Assistant Manager - Company Trainer / Lerner Corporation (Newport News, Va.)

EDUCATION

*Kecoughtan High School-Hampton, Va. (General Studies - Graduated June 1995)

*New Horizons Technical Education Center-Hampton, Va. (Certified Nursing Asst - Graduated 6/95)

*RAM school, Completed (March 2004)

*Saint Leo University - Hampton, Va. (currently attending, Business Admin w/ minors in

Accounting and Information Technology)

Contact this candidate