Customer Service Quality Control

JOHNIE LY - *** S. POMELO AVE #B; - MONTEREY PARK, CA 91755 -

626-***-**** - *********@***.*** ____________________________

KEY SKILLS:

*HIGH QUALITY CUSTOMER SERVICE

* KNOWLEDGE OF WAREHOUSE LOGISTICS AND PROCEDURES.

* BASIC OFFICE / COMPUTER

SKILLS; HARDWORKER

* WILLING TO START ENTRY-LEVEL WITH

ROOM FOR GROWTH.

EXPERIENCE:

03/10 - 07/10 - U.S. CENSUS BUREAU

ENUMERATOR

Planned work by reviewing assignment area to locate households for

conducting interviews. Conducted interviews with residents in assigned

areas by following guidelines and confidentiality laws. Maintained records

of hours worked, units produced, miles driven, quality control results, and

expenses incurred in the performance of duties. Met daily with supervisor

to review and submit work, and receive additional instructions. Salary

$17hr

10/04 - 8/09 - 1668 SAN LOUIS INC., - SO. EL MONTE - CALIFORNIA

[ WHOLESALE WAREHOUSE ASSISTANT MANAGER

p Managed daily activities of a warehouse distribution center. Monitor

i inventory (iPod accessories) along with website. Ensured that goods

c are shipped on time to the appropriate destinations via UPS software.

] Responsible for evaluating freight services, along with negotiating

sales and purchasing orders daily and managing relationships with

chosen vendors. Familiar with a variety of the field's concepts,

practices, and procedures of a warehouse. Relies on experience and

judgment to plan and accomplish goals when reporting to head of unit

or department. Salary $2,000 per month along with 3% commission

11/99 - 5/04 - METRO ONE COMMUNICATIONS - IRWINDALE; CALIFORNIA

CUSTOMER SERVICE REPRESENTATIVE

Inbound Call Center for mobile phone 411 information service ;

communication center which demanded world class high quality customer

service that was based on customer satisfaction and loyalty. High

influx of calls, requiring providing effective and timely resolution of

all customers request along with demonstrating good judgment concerning

disbursements and credits. Salary $10 hr / along with benefits and

company stock share.

EDUCATION:

K-8th Grade ( Grammar/Elementary Garvey School District )

Mark Keppel High School ( Alhambra, California) Community Service and

Activities

California Polytechnic Pomona State University -

Contact this candidate