Human Resources Manager

Ibrahim E. Torres

**** ****** **., *** ******* Heights

San Juan, PR 00926

t: 787-***-**** / e: *************@*******.***

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Summary of Qualifications

Professional with over 10 years of experience in Human Resources and

Administration with solid managerial leadership role to over 3000

employees. Expertise includes: labor negotiations, employee relations,

recruiting, classification and compensation, staff development and

training, employee benefit programs and development, and enforcement of

personnel policies and procedures. Well-rounded and up-to-date knowledge

of employment laws and practices. Facilitation, coaching and counseling

skills. Ability to articulate ideas clearly and concisely in a variety of

settings, adjusting the message to match the audience.

Education

Master degree in Business Administration (MBA) 1995

Major in Human Resources Management

Interamerican University, San Juan, P.R.

Bachelor Degree in Business Administration (BBA) 1993

Major in Human Resources Management

University of Puerto Rico, Rio Piedras, P.R.

Professional Experience

South American Restaurants Corp. April 2009 - Present

Human Resources Manager Cata o, Puerto Rico

Provide Human Resources Support to all locations of Church's Chicken, Pollo

Tropical and Krispy Kreme in Puerto Rico.

Serve as liaison between the company and over 3,000 employees, listening to

their needs and looking for solutions to numerous situations on a daily

basis, providing direction to Company Executives in these matters.

Support the Operations Departments in employee relations issues. Provide

constant advice to management at all levels of the organization in employee

discipline issues. Intervene in conflict resolution issues between

employees and supervisors.

Responsible for the fair and consistent application of Company Policies

throughout the organization.

Successfully administer Benefit Programs such as Health Insurance, Life

Insurance, Long and Short Term Disability Program, Retirement Plan (1165e),

and employee leaves such as Vacation, Sick, FMLA, COBRA, etc.

Represent the company in legal issues in the Department of Labor and other

agencies as needed.

Responsible for the successful development, coordination and training of

supervisors and managers regarding employee relations issues as well legal

aspects of Human Resources in their locations.

Constantly visit all locations of the company throughout the island to

ensure the desired work environment and company culture is promoted among

our employees.

Recommend changes to company policies and procedures as a result of legal

issues in order to prevent them from repeating themselves in the future.

International Hospitality Enterprises, Inc. October 2008 -

April 2009

Training Manager San Juan, Puerto Rico

Provide training support in all areas to our seven properties (Hotel La

Concha, Isla Verde Courtyard Marriott, Hotel El Convento, Doubletree Hotel,

Copamarina Beach Resort, Casino del Mar & Casino Del Sol).

Responsible for the successful development, coordination and training of

employees of one of our properties for a major brand change from Best

Western to Doubletree by Hilton. Trainings included New Hire Orientation,

Organization Culture, Customer Service, Employee Engagement, etc.

Continuously research, obtain & update training resources and materials

from venues such as the American Management Association, Puerto Rico Hotel

& Tourism Association, Hilton Intl., Marriott Intl., etc.

Adapt training resources in order to address the training needs of our

Supervisors and Managers at all properties.

Develop an ongoing training & development program for Supervisors and

Managers at all properties, including a training budget to be approved by

the General Manager and the Controller of each property.

Coordinate, monitor and be responsible for all training & development

programs at the Management/Supervisory level in all our properties.

Follow up and ensure that all employees complete trainings and meet their

objectives.

Develop, coordinate and conduct a formal orientation for new hires as

needed at all properties.

Mitsubishi Motor Sales of Caribbean January 1996 -

November 2007

Human Resources & Administration Director 2001-2007 Toa Baja,

Puerto Rico

Human Resources Manager 1998-2001

Assistant Human Resources Manager 1996-1998

Responsible for the Operation of the Human Resources Department as well as

the Administration Department.

Human Resources duties included but were not limited to: Administration of

Benefit Plans, Payroll, Staffing, Training, Employee Relations &

Compensation, Organization Structure and Development, Performance

Evaluation Process, and Coordination of employee activities.

Project Manager for implementation of HR & Payroll System and responsible

for providing training to users.

Developed numerous Employee Relations Programs such as: Fitness Program,

Employee Recognition Program, Financial Assistance Program, and Suggestion

Program.

Administration Department duties included Facilities Maintenance, Corp.

Fleet Maintenance, Corporate Insurance Program, Purchasing and Negotiation

with Suppliers, Disaster Recovery Program.

Editor of Company Newsletter and Creator of Revised Employee Manual.

Condado Plaza Hotel & Casino March 1994 - January

1996

Human Resources Coordinator San Juan, Puerto Rico

Worked in the daily operation of the Human Resources Department providing

support to all employees.

In charge of benefits administration, recruiting, transfers, promotions,

employee compensation and salary increase evaluations.

Coordinated employee activities and training.

Experienced in Union Election Campaigns and Collective Bargaining.

Federal Aviation Administration August 1992 -

March 1994

Human Resources Assistant Carolina, Puerto Rico

Assisted the Human Resources Manager in numerous tasks within the

department, such as employee training, equal employment opportunity &

affirmative action program, employee personnel records and performance

reports.

Offered general administrative support in the areas of employee benefits,

staffing, payroll, interview scheduling, employment verifications, data

entry and scanning of documents.

Seminars & Special Training

Disney's Approach to Leadership Excellence and People Management.

Interviewing Skills, Equal Employment Opportunity, Labor Relations, Labor

Law (Fiddler, Gonzalez & Rodriguez), The Human Resources Practitioner as

Mediator, Counselor, and Problem Solver, Labor Legislation in Puerto Rico

(Lcdo. Ruy Delgado Zayas), Effective Personal Leadership (SMI), Supervision

& Leadership (Clavell & Associates), Marriott Intl. Foundations of

Leadership, Marriott Essential Training Skills, among many others.

Other Skills

Fully Bilingual (Superior Written and Oral Skills in English and Spanish)

ADP Payroll Expert, ADP HR Expert, ADP Report Writer, ADP-HRB, ADP Time

Saver, Kronos Workforce

JD Edwards Human Resources, Payroll and Report Writer, Geneva HR & Payroll

System

QuickBooks, Computer Literate (E-mail, Internet, Word, Excel, Power Point,

Lotus Notes)

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