Customer Service Manager

Location:

Posted:

October 18, 2010

Suzanne Bielech

*******@*********.***

QUALIFICATIONS

Business professional who is seeking job in related field. Self motivated person with strong

communication skills. Leads by example and establishes a professional work environment based on

respect. Possesses exceptional ability to build productive relationships, resolve complex issues and win

customer loyalty.

PROFESSIONAL EXPERIENCE

J.P. Morgan Chase Elgin, Illinois 2005-Present

Fraud Prevention Analyst

• Contact Customers to confirm activity on account.

• Help customers resolve issues or questions concerning their accounts.

• Recognize fraud trends and report them to appropriate department.

Fraud Recovery Investigator

• Investigated claims of fraud by contacting merchants or customers, which resulted in minimal

losses to company.

Transition assistant/Retention advisor

• Responsible for assisting in the training of new advisors in customer service.

• Responsible for retaining customer accounts.

• Handle heavy volume of customer calls per day.

• Work in team environment.

• Viewed as an exceptional team player. Successfully supported co-workers by filling in for

manager while on leave.

Concord Lutheran School, Addison, Illinois 2002-2005

Preschool Teacher

• Responsible for 60 children in Morning and afternoon classes.

• Accountable for daily curriculum planning

Grace Lutheran Preschool, Streamwood, Illinois 2000 – 2002

Preschool Teacher

• Responsible for 60 children in Morning and afternoon classes.

• Accountable for daily curriculum planning

Winfield Park District, Winfield, Illinois Summer 2002

Receptionist

• Answer telephones

• Processed registration requests via in person or by phone.

• Responsible for light filing.

EDUCATION

Elgin Community College, Elgin, Illinois

Associates Degree in Applied Science 1997 – 2000