Customer Service Manager

**** ********** **

Stanton, TN ***** Phone 731-***-****

E-mail: ***********@*****.*** Katie Hudson

Objective To obtain a position with a well established company that

has room for career advancement.

Experience 2010 Kilgore

Flares

Toone, TN

Inventory Control Specialist

Create and implement an inventory protocol that would

improve overall cost and ensure accurate records.

Create and implement guidelines needed for inventory

movement.

Report accurate hard count inventory reports to production

control managers.

Implement and train other employees on the FIFO (first in

first out) System.

Discuss and resolve any issues or concerns with inventory

and production management team.

Enforce all inventory control rules and guidelines

established for departmental improvement.

Check inventory control report for variances.

Create inventory reports using excel.

2009-2010 Technicolor

Memphis, TN

Data Error Corrections Analyst

Manage and maintain accurate employee performance records.

Run error reports and correct as needed and as requested by

supervisors.

Manage timesheet and timekeeper entries.

Run and issue performance reports for different departments

and their managers.

Occasionally manually enter timesheets.

2007- 2008 Thomas & Betts Memphis, TN

Financial System Reporter

. Managed and maintained accurate financial reports.

. Manipulated data, developed queries, spreadsheets, and

update company SOP manual.

. Created pivot tables and charts.

. Maintained hard and electrical copies of weekending,

month-end, quarterly, and bad debt reports.

. Prepared cash postings, A/R comparisons, and Proforma

reports.

. Developed PowerPoint Presentations for training classes.

. Trained various department employees and managerial

administration on the aspects of financial system

reporting.

2005-2006 Jackson Consulting,LLC Bartlett, TN

Administrative Assistant

. Assisted CEO.

. Maintained accurate client records, preparing tax

returns, and refunds.

. Maintained and purchased office supplies.

. Hardware/software troubleshooting.

. Light P/R data entry.

. Bank Deposits.

. Maintained Time Slips Database.

2001-2006 Hunter &Associates Stanton, TN

Tax Preparer

. Assisted office manager in maintaining accurate client

records.

. Prepared tax returns and distributed refunds.

. Assisted office manager with customer service and

collecting data.

1999-2000 JTPA/JSCC Jackson, TN

Computer Instructor

. Taught basic computer skills and Microsoft Office Suite.

. Taught basic computer terminology.

. Maintained attendance, mileage, and academic records.

Education 2006-Present ITT Technical Institute of Technology

Cordova, TN

B.A., Criminal Justice

. 3.95 GPA.

1998-1999 Tennessee Technology Center

Whiteville, TN

Computer Operations Technology

. Computer Tech Specialist (Diploma)

. Information processing Technician (Certificate)

. Computer Operations Technician (Certificate)

Practical Law U.S Department of Justice, Bureau of Alcohol Tobacco,

enforcement Firearms & Explosives Post Blast Training Certification,

experience August 2007

. Completed Forensic investigation of post blast scene.

. Learned about concepts and information related to trigger

devices.

. Learned about the different types of explosives and their

blast effect.

CJ 241 "Criminal Investigation Course", ITT Tech-School of

Criminal Justice Controlled Delivery, June 2007

. Participated in mock surveillance activities for

controlled delivery of narcotics.

. Prepared affidavits for search & arrest warrants.

. Participated in mock interview and interrogation of

suspects.

. Completed ROI's (Reports of Investigation)

CJ 263 "Essentials of Security'', ITT Tech- School of

Criminal Justice Completed Security Audit of AutoZone Park,

June 2007

. Participated in a walk through of AutoZone Park security

surveillance system.

. Observed and kept notes of all discrepancies in security

system.

. Participated in discussion of changes that should be

implemented.

. Created a layout and implemented a security system using

today's new security technology.

Other skills & . Working knowledge of Peachtree, QuickBooks, & Time Slips

accomplishments . Working Knowledge of Windows me and windows XP

. Working Knowledge of Local Area Networking and Windows NT

4.0

. Working knowledge of Ghost software and Educational

Satellite Internet Cabling

. Hardware Installation, Diagnostic & Repair

. Proficient knowledge of MS Word, Excel, Access, and

PowerPoint

. Software Installation

. Working Knowledge of Oracle, Topps, and Groupwise

. Academic honors; Deans High Honor List

Contact this candidate