Customer Service Administrative Assistant

Location:

Posted:

October 18, 2010

Chicago, IL, 60637 ***********@*****.***

Imani Smith

Objective Obtain an entry level position in the healthcare field while continuing my education.

Experience 2009-2010 Earle C. Celments Job Corps Morganfield, KY

Medical Office Support Technology Student

Proficient of all safety measures required such as code system for major emergencies,

incident reporting and hazardous materials associated in the healthcare field.

Proficient in keyboarding (50wpm with 99% accuracy), CD-ROM drive, printers and

various hard drives.

Excellent customer service skills while greeting, registering, and checking in patients.

Demonstrate the ability to perform check in/registration procedures with HIPPA

compliance.

Demonstrate an understanding of the use of a PBX telephone system.

Proficient in color coding, terminal digit, numeric, serial number, and alphabetical filing.

Effective business communications.

2008-2009 Grand Lux Café Chicago, IL

Front Desk Agent

Assisted management in planning of events.

Coordinated dinner parties, weddings, and holiday events.

Maintained a pleasant and organized environment for employees.

2006-2008 River’s Restaurant Chicago, IL

Front Desk Agent

Operated multiple-phone like systems.

Assisted staff in taking reservations and scheduling parties.

Planned daily group exercises on improving employee’s behavior.

2005-2006 Private Practice Chicago, IL

Medical Assistant

Assisted in medical record filing.

Operated multiple-phone system, verified insurance policies, and handled transactions.

Maintained an organized, safe, and friendly atmosphere for patients.

Education 2010-Present Earle C. Celments Job Corps Morganfield, KY

Medical Office Support Trainee

General Education Diploma

2006-2009 Kenwood Academy Chicago, IL

Certifications and Awards Medical Administrative Assistant Certificate, Employability/Information Technology

Certificate, co-author of two poetry books, contestant winner of 46 poetry slams.