Customer Service Project Manager
Resume:
Stephanie Smith
**A Sullivan Blvd, Oxford MA Email: ************@*******.***
OBJECTIVE
After following my husband's career around the country for the past
two years, I am excited to be settled back in Massachusetts where I can
refocus on my own career. I am searching for a rewarding career within a
dynamic organization with growth potential.
EDUCATION
Providence College 2003- 2006
Stonehill College 2002-2003
Major: Health Policy and Management
WORK EXPERIENCE
Coach Leatherwear Cincinnati, OH
Sales Associate
August 2009- May 2010
. Seasonal Associate Manager- store opening/closings, nightly
reports, assisted clients at the managerial level
. Sales associate in high end retail store
Sterling Planning Alliance Boston, MA
Project Assistant
April 2007-November 2008
. Maintain calendars, triage phone calls, and schedule meetings for
multiple people
. Work with senior health planners to prepare and distribute
proposals
. Create presentations for client meetings
. Knowledge of Deltek- used for financials, project planning and
resource tracking
. Responsible for final edits and reproductions of documents
including work plans, functional programs, space programs and
appendices
. Agendas and meeting minutes
. Responsible for the bi-weekly Studio meeting
. Review and update invoices and aging account reports
. Attend and participate in outside client meetings
. Worked with outside vendors to plan a company retreat; created
the agenda, handouts, and presentation for the retreat
. Arranged travel reservations
Faulkner Hospital Jamaica Plain, MA
Executive Assistant to the Vice President of Clinical Services
June, 2006- April 2007
. Position reports to the Vice President of Clinical Services
. Work directly with the department heads/managers of the division
. Project manager for two physician office moves
. Answer multiple phone lines and triaged calls appropriately
. Worked with various databases including Meditech
. Statistician for the OR, Pain Clinic, & Cardiac Catheterization
Lab
. Maintain the Monthly Operating Budgets for the division
. Create invoices for the Dana Faber Cancer Institute
. Assist the Emergency Management Supervisor with various
exercises
. Meeting minutes
. Schedule appointments and meetings with department heads from
both Faulkner Hospital and Brigham & Women's Hospital
. Maintain the Vice President's daily calendar and act as the
primary point of contact
Hospital Association of Rhode Island
Cranston, RI
Communications Intern
Fall 2005 (Internship)
. Position reported to the Director of Communications
. Assisted in creating presentations for HARI including preparing
a power point presentation for the Annual Celebration of
Excellence for member hospitals highlighting various
achievements
. Prepared documents for publication including a letter on
medical liability
. Worked with the Patients 1st Coalition on the need to reform and
prepared documents for the general assembly
. Performed research including research on what states had
recently passed reform and in what capacity it was passed
. Worked with the American Hospital Association on research
projects
. Drafted questions to be presented to the new President of
Neighborhood Health Plan of RI (Questions represented HARI)
. Worked on the Health Literacy Project duties including
research, creating graphs to illustrate the health care system
in RI for people of low literacy
The Law Office of Douglas M. Mercurio, P.C.
North Reading, MA
Assistant Paralegal
Summer 2005
. Processed real estate closing files including payoff statements
. Drafted correspondence for personal injury cases
. Primary point of contact for clients
. Answered multi - line phone
. Managed office workflow including scheduling of real estate
closings and attorney's calendar
Pottery Barn, North Shore Mall Peabody,
MA
Customer service representative, Sales Associate
Summer 2004-Fall 2005
. Assist customers and promote products
. Balance cash draw
. Display prompt and courteous customer service
COMMUNITY SERVICE/ACTIVITIES
. Health Policy and Management Forum, Providence College
. S.A.I.N.T.S. program @ Providence College, Office of Residents
Life
. Treasurer of Hall Council @ Stonehill College
. Member of the National Honor Society
. Class Representative @MHS for four years
. Captain of the Melrose High dance team for two years
COMPUTER SKILLS
Microsoft Word, Power Point, Excel, Outlook, Microsoft Works, Deltek,
Meditech
References Available Upon Request
Contact this candidate