Quality Assurance Customer Service

Pravin Patil

New York, NY

Ph: 606-***-****

**.*******@*****.***

Objective: To obtain a challenging technical position in a pleasant

working environment, this will permit me to continue practicing and

expanding my skill set and knowledge base.

Summary:

1+ year of experience in System analysis, implementation and testing and

lab environment.

Good knowledge of Software Development Life Cycle (SDLC), Vendor

outsourcing (Request for Proposal, RFP), Testing Methodologies and

Techniques.

Developed Test Plans, Test Requirements, Test Cases, Test Reports, and

defect tracking as required by the project.

Considerable skills in manual testing, regression testing, recreating

errors and provide support to programmers to correct defects in the system.

Facilitated UAT with the stakeholders and the business users

Excellent in QA tools such as Mercury Quality Center, QTP, Load runner and

Test Director.

Experience in MS Office Suite, MS Project, MS Visio, Rational Suite,

gathering user requirements & technical documentation

Expert in installation and troubleshooting of all kind of OS with different

kind of applications.

In-Depth understanding of TCP/IP with all kind of network protocols,

network security and network administration.

Familiar with current industry standard like HIPAA, FDA,CMMI, SOX, CFR 21

Part11, ISO 13485, and Six Sigma

. Excellent database skills including Oracle, SQL (DDL/DML)

. Extensive knowledge of the principles and practices of engineering

concepts and calculation method.

. Project management skills such as MS project, VISIO, documentation

of various templates such as BRDs, use cases etc.

. Result driven professional able to work in teams or independently

to meet and exceeds business as well as customer needs.

Technical Summary:

Methodologies: Prototyping, Agile

Automation Tools: Rational Rose, Clear Quest, Test Director,

Documentum, Remedy

Test Automation: QTP, Win Runner, Load Runner

Languages: C, C++, HTML, VB, XML,

Database: Oracle, MS Access, MS-SQL Server 2000.

Statistical Tools: Minitab, SPC, DOE (Design of experiment)

Lean Manufacturing: Six sigma, FMEA, and Root cause analysis.

Software: PLC, HMI, AutoCAD, Matlab

Education:

. Morehead State University Morehead, KY USA

Master in Industrial Technology

GPA:3.2/4.0

Concentration: Quality Assurance and Control

. North Maharashtra University, MS INDIA

Bachelor in Instrumentation and Controls Engineering

GPA:3.3/4.0

Professional Experience:

Trainee Programmer Analyst

SPLN Int. Inc., NJ USA

Aug/2009- March/2010

Responsibilities:

. Worked with T-SQL to create tables, views, CTE, triggers, and stored

procedures.

. Created reports to retrieve data using stored procedures that accept

parameters

. Designed and developed new test procedures and methods.

. Developed and fine tuned Stored Procedures, Functions and Triggers

. Created data load programs written C, C++ and other structured

programming

. Working on design documents

. Assembler Coding and Unit testing (CUT)

. Back End developed on an MS SQL Server Database

. Preparation of Test Cases/Scripts and Test Reports

. Provided Dynamic configuration, custom package logging, error

handling, and notification to SSIS template package

. Assisting in the automation of relevant test procedures

. Detailed/ Integration testing

. Specifying Hardware/Software configuration and validation

. Handle customer service concerns and follow up with detailed analysis

and issue resolution

. Resolving basic technical errors

System Analyst Internship

UltraRev Inc, NJ USA

July/2008 - Oct/2008

Responsibilities:

. Assisted in technical writing, Statement of Work documents and Project

Scheduling. Generated UAT schedule, project delivery schedule,

Traceability matrix, UAT matrix.

. Assisted in Organizational restructuring and reallocation of

resources, training and development for a new team. Used Balance

scorecard for strategic planning and change management efforts.

. Assisted Test Lead, Testers for understanding business process and

successful completion of Integration Testing and Functional Testing.

. Checked validation of the application against the requirements, was

involved in writing several test cases for UAT and Unit Testing

. Developed metrics that provide data for process management and

indicators for future improvement opportunities.

. Responsible for developing and evaluating SharePoint solutions for the

entire organization using MS-SharePoint.

. Developed user manual and bug /defect reports.

. Created the validation documents such as IQ/OQ/PQ reports. Validated

the test cases with test results.

. Produced high quality Documentation by applying the Standard Operating

Procedures (SOP) development methodology, SOP work product templates,

and quality assurance process that is established for a project.

Lab Assistant

Applied Engineering Technology Department, MSU KY

Aug/2006-May/2008

. Worked on various quality related tools including Statistical Process

Control (SPC), Six Sigma, and Design of Experiments (DOE)

. Managed a variety of laboratory tasks including troubleshooting and

calibration of electrical equipments, preparing lab reports

. Utilized computer-aided design (CAD) programs to design prototype

tooling for Academic research and development in the lab environment

. Developed a statistical simulation of the attachment process, enabling

standardization and optimization of the process control plan.

. Responsible for designing, developing, modifying and evaluating

electronic parts, components and integrated circuitry for electronic

equipment and other hardware systems.

. Analyzes equipment to establish operating data conducts experimental

tests and evaluates results. Selects components and equipment based

on analysis of specifications and reliability.

. Reviewed and analyzed circuit design schematics and supporting

documents, such as logic diagrams and design rules, to prepare layout

of circuits

. Assisting Failure Analysis engineer to diagnose new failures on

existing systems and assisting technicians in diagnosing known

failures.

. Created and executed engineering procedures for component development,

design history, and implementation studies.

. Electrical schematic designs and Engineering drawing preparation

. Assisted laboratories and facilities manager in upgrading software,

hardware and advanced technological equipment throughout IET

programs/options

. Prepared documentation for all machine electrical systems

. Working in a graduate program assisting professors with teach-related

responsibilities; organized; leadership ability; group discussions

etc.

Relevant Coursework:

Engineering Mathematics, Networking Technology, Total Quality Control,

Microprocessor Assembly, Statistics, Advance Mathematics, Computer

Applications and Interfacing, Design of Experiments, Quality Assurance in

Science and Technology, Computer Engineering, Information Technology,

Network Administration.

MASTER's THESIS:

"Performance Analysis of Multicarrier CDMA Systems"

. The performance of the MC-CDMA systems was evaluated in an Additive

White Gaussian Noise (AWGN), Rayleigh Fading, and the Rician Fading

channels. The central theorem was applied to derive the BER (Bit Error

Rate) with Q-function. A Matlab simulation was performed to obtain the

results of these channels in terms of BER.

Project work:

Design of Network-Environment for a mid-size company-

. This project deals with various concepts of Network Administration

like basic networking concepts and protocols, installation,

configuring and managing services available in Windows Server 2003.

. "PLC Based Pneumatic Control Trainer": Significantly enhances the

capability to maintain and control different parameters by

developing a program and ladder diagram on the computer that

interfaced with PLC.

Training/Certifications:

. Information Technology

. C/C++

. Oracle

. MS-SQL

. PLC

Honors:

Graduate Scholarship (2 yrs)

Morehead State University, KY.

References:

Will be furnished upon request

Contact this candidate