Customer Service Sales

Nikki V. Tutt

*** *. ********* ****. #***

Coppell, Texas 75019

Mobile: 972-***-****

******@*****.***

OBJECTIVE: To obtain a challenging office position, which I will utilize, my skills and provide opportunity

for advancement and growth.

EDUCATION: Angelina Community College Dallas County Community College

August 2004-November 2005 January 2006 - Present

EXPERIENCE:

Multiple Temporary Assignments

JP Morgan Chase Reconciliation Clerk 10/09-04/10

• Balancing Cost Centers

• One to One Matches

• Differences under $10 – completing GL tickets

• Differences $10 and over- commenting status

• Commenting all day 0 (day 2 on Mondays) cards and dda’s (non-report names)

• Complete GL tickets to clear any cost center crosses

TXU Energy Reconciliation Clerk 04/09-06/09

• Research and prepare daily deposits

• Post payments to TXU customers accounts

• Research items that were in clarifications

Dr. Pepper / Snapple Group SAP Cash Application Administrator 12/08-04/09

• Post payments to Vendors accounts in timely manner

• Research, code, and prepare daily deposits

American Home Mortgage, Inc. Accounts Receivable Clerk 09/08-11/08

• Receives and sorts mail

• Posts payments and ensures correct balances

• Generates and disburses required reports

• Performs other duties and special projects as required

• Special Deposits (Escrow Deposits)

• Corporate Advances and process outgoing mail

• NSF Letters and service transfers

Minyards Food Stores, Inc. Accounts Receivable Clerk 06/08-08/08

• Chargebacks for vendors invoices

• Reconciled bank and general ledger accounts monthly

• Posting Deposits and payments from all Minyards Food Stores, Inc.

• Journal Entries of credit card payments

UPS-SCS Corporate Cash Applications Clerk 08/07-05/08

• Investigating and resolving discrepancies, examining, analyzing, and correcting accounting transactions

• Reconcile, research and distribute various reports using Excel

• Researching ad resolving errors by contacting wholesalers/clients

• Deletion of Code 35’s and 37’s invoices (closed and previously closed)

• Prepare Error Reports Stats (audits) using Excel

• Compile Daily Error Reports and Run Scranton Daily Error Reports (audits) using Excel

• Correct and Post Daily Errors (amounts mismatch, amount verification (currency)

• JPMC Invoice corrections (Brokerage and Freight)

Sodexho Campus Accounting, Accounting Clerk 10/06-03/07

• Cash Applications (Lock box, Commercial banking)

• Prepared Accounts Payable for purveyors and Campus Payroll

• Posted Invoice payments

• Posted Weekly deposits

• Processed Credit Memos

• Prepared Catering Invoices

• Posted Inventory

Hilton Reservations Worldwide Reservations, Customer Service Specialist 03/06-10/06

• Taking and modifying reservations for all Hilton brand hotels

• Assisting Hilton Honors members with stays that were not posted

• Enrolling members into Hilton Honors

• Preparing cases for Hilton Honors members

Aegis Communication Group Sales Agent 01/06-03/06

• Selling residential Bell South customers Long Distance

• Selling residential customers calling packages that include features

ETI, Inc Long Distance Sales Agent 01/04-07/04

• Selling residential Bell South customers Long Distance

• Selling local sales Promotions

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Hill’s Beauty Salon Contractor-Cosmetologist (Self Employed) 07/02-12/03

Multiple Temporary Assignments:

Robert Half International A/R Clerk/Collections 04/01-10/02

• Century 21, Performance Pipe, Green Oaks Mental Hospital

• Cash applications and posted payments for hospital invoices

• Research and process account payables

• Prepared inventory shipments

• Reconcile General Ledger

• Process inter-company invoices and payroll

• Process credit disputes

• Phoned in for claims for denials and appeals

• Newspaper Advertising

Adecco Staffing- Dallas, Texas Collections Clerk/A/R Clerk 05/00-04/01

• Auto One Acceptance, Mellon Financial, Blue Cross Blue Shield

• Accounts Receivable and Auto Collections

• Process new contracts and prepare new auto loans

• Prepare daily deposits

• Meeting monthly quotas

• Filing Claims

Skills: 10-key, Word, Excel, Oracle, Medisoft (medical), Avante, Prodoc (legal), E2K, PeopleSoft, Peachtree,

SAP (4.6 and 6.0) and typing 40 wpm

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