Technician Training

Neal Fredrickson

***** ******** ***. *** * ( Tujunga, CA 91042 818-***-**** (

******@******.***

Objective -- IT Desktop Support Specialist

Strong academic background in IT combined with excellent work history as a

hands-on desktop support technician.

Strong computing, data communication and telecommunication skills,

familiarity with various diverse operating environments, applications and

equipment.

Excellent technical troubleshooting skills used to effectively resolve

challenging technical issues.

Quickly learn and master new technology; equally successful in both team

and self-directed settings; and proficient in a range of computer systems,

networks, security tools and testing methodologies.

Technology Summary

Certificat CompTIA Network+, CompTIA Security+, CCENT, Electronic Technician

ions:

Systems: Windows 9X/NT/2000/XP/2K3,2008 R2, Novell NetWare, Mac OS X

Networks: Cisco, Juniper, LAN/WAN Integration, Wireless

Languages: Cisco IOS, JUNOS, HTML

Software: MS Office, Outlook, Adobe CS4, InDesign, VMWare, Wireshark, MS

Network Monitor

Education

West Valley Occupational Center - Woodland Hills, CA

System Administrator program ( CCNA Boot camp ( Microsoft Office

Specialist ( Electronics Technician

Studies leading to certification:

Learning opportunity (2006 to 2007): Provide networking/desktop support and

perform Windows 2003 Server and account maintenance tasks using Active

Directory. Extensive training in teamwork, flexibility and work excellence.

IDT Integrated Digital Technologies, Corp. - Glendale, CA

Studies leading to certification:

Continuing education for self improvement (2009 to 2010): Attended training

leading to certification in computer networking and security technologies.

IT Experience

WET Design - Sun Valley, CA

Helpdesk Analyst / Computer Support Technician, (2008 to 2009) Handled

technical troubleshooting within an enterprise environment, including

system crashes, network slow-downs and data recoveries.

Achieved the timely resolution and closure of trouble tickets.

Provide IT support to engineers and creative staff.

Prepare and configure new equipment with application software installed for

designated departments and end users.

Handled many technical/mission-critical calls daily and consistently met

high service standards.

Robinsons-May - North Hollywood, CA

Digital Photo Retoucher / Computer Support Specialist, (1996 to 2006)

Produced high-quality retouched digital photos for direct mail and

newspaper reproduction.

Provide technical support and training to creative staff and photo studio

staff.

Research technical documentation and procedures to increase quality of

digital media.

Maintain calibration of proofing devices to industry standards.

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