Project Manager Management
Resume:
Huntington Beach, CA *****
********@*****.***
IT Project Manager & Support Specialist
Proven project management skills in delivering projects on time, within
budget, and providing the desired scope and functionality intended.
Corollary experience in managing projects including utilizing existing
hardware and systems where possible. Managing vendors, third-party service
providers, and contract/temporary IT staff to minimize IT related costs.
Experience in managing software licensing (MOLP), evaluation, integration,
and training. Additional proficiencies include familiarity with business
clients including privately owned manufacturing companies and understanding
the need for and performing well in multiple areas of responsibility.
Current Consulting Contract:
ACCELERATED PAYMENT TECHNOLOGIES - Fountain Valley, CA 2010-Present
Technical Support Specialist (this is an ongoing consulting contract)
Accelerated serves tens of thousands of US and Canadian businesses and
processes billions of dollars of transactions annually through its
comprehensive payment applications. Primarily provide PC support by phone
and remotely for integrated payment processing by customers on over 700
different Point of Sale (POS) systems. Help customers address network
connectivity issues including ISP troubleshooting, wireless, VPN, TCP/IP,
DNS, firewalls, dial-up, etc. Also provide hardware support for servers,
workstations, modems, routers, switches, NICs, all types of printers, card
readers (swipers), bar code scanners, pin pad devices, etc. Assist with
internet security issues including Payment Card Industry (PCI) compliance,
firewalls, virus and malware (spyware) utilities.
Areas of Expertise:
. IT Project Management
. Vendor Relations
. Network Administration
. Network Infrastructure
. Emerging Technology
. Mobile Computing
. A/V (Multimedia) Systems
. User Support & Training
Certifications:
1. Compaq Server Configuration
2. Compaq Desktop Configuration
3. Microsoft Advanced Technical Training
4. Microsoft Open License Program Training
Education:
University of California, Irvine - Irvine, CA
Bachelor of Arts in Political Science, partial Minor in Information &
Computer Science
IT Experience:
Platforms: Windows Server >2003/2008, Windows >XP/Vista/7, DOS, Windows
Mobile OS, Mac OS, VMware Server/Fusion, Terminal Server, Novell NetWare,
Linux, and Unix.
Networking: Wireless 802.11 a/b/g, TCP/IP, SSL, LAN/WAN, WINS, DHCP, DNS,
POP, SMTP, FTP, VPN, SAN, NAS, Ethernet, IMAP, SMTP, VoIP, SonicWall,
security appliances and firewalls.
Applications: Microsoft Exchange >2010, SQL >2008, Active Directory, RDP,
Symantec Ghost/Backup Exec, Anti-Virus utilities, Microsoft Office
>2010/Visio/Project, Scripting, Lotus Notes, WordPerfect Office, Adobe
Creative Suite >4, Autodesk AutoCAD/3D Studio Max/Maya, Avid Media
Composer, Sony Sound Forge Audio Studio, MOLP (software licensing),
Confluence, Google Apps, ShowMyPC, LogMeIn, TeamViewer, PcHelpware,
CrossLoop, VNC, etc.
Programming: HTML, BASIC, Pascal, scripting, MSI packages, some exposure to
C++, Java, XML.
Hardware: IBM/Dell/HP Servers, Workstations, Laptops, Backup/Disaster
Recovery, VoIP and business phone systems (Avaya, Nortel, 8x8, ShoreTel),
Cisco Routers, Switches, Hubs, NICs, Apple hardware/software (iPhone, iPad,
Powerbooks, OSX), RAID, SCSI, Modems, Memory, Printers, Plotters, Scanners,
Mobile Devices, and other peripherals.
Scalable Systems: Experience in evaluating, implementing, and supporting
scalable systems varying in complexity from:
1. Customer Relationship Management (CRM): Salesforce, Act, Goldmine,
Dynamics
2. Accounting Management Systems (AMS): ACCPAC, Peachtree, QuickBooks
3. Supply Chain Management (SCM): Timberline, Infor, Everest, Interneer
4. Enterprise Resource Planning (ERP): Oracle, JD Edwards, SAP
Professional Experience:
INFORMATION SERVICES - Irvine, CA 2002-Present
IT Contract Consultant
Maintain and periodically upgrade client networks including servers,
workstations, software, hardware, phone systems, alarm and paging systems,
and disaster recovery/backup systems. Manage user accounts using Active
Directory and Exchange. Additional duties vary with client. Primarily
responsible for IT project management and implementation. Projects vary
with client. Routinely train users on new systems and hardware. Migrate
users to new software and train them as needed; from XP to Vista/Windows 7,
Office 2007 to Office 2010, etc. Also create and maintain websites as
needed.
PROMOTIONAL SIGNS, INC. - Lake Forest, CA 2005-2007 & 2009
Network Administrator
Provided all internal IT services for a network of 50 users. Ongoing sales
and project management of 25-50 external projects. Computerized
manufacturing machinery and large-format digital printing evaluation,
recommendation, setup and support (ERSS). ERSS of several accounting
systems; resulting in server and network upgrades (including workstations),
management of external vendors, installation/migration, and maintenance of
a new AMS system (Sage ACCPAC). Website design and support, including
database functionality. VPN and wireless networking setup and support.
SQL database design, implementation, and support. Annual review and
preparation of RFP's, contracts, and other reporting requirements as
required by large national chain customers. Internal management of IT
projects to improve workflow processes.
UNIVERSITY OF CALIFORNIA, IRVINE: The Paul Merage School of Business
1998-2002
Computer Support Specialist (Programmer/Analyst I/II)
Computing support on a 24/7 basis for over 1,500 users (students, faculty,
and staff). Instructional support for 12 classrooms including a wide
variety of computer and audio/video components. Supervised other staff and
student workers. Managed evaluation and purchasing of new and replacement
equipment. Routinely wrote user documentation. Managed IT vendor
relations with the School. Guided initial purchases and installation of
video capture, encoding, and webcasting equipment. Thorough familiarity
with University policies and procedures. PAL card holder with purchasing
authority.
COMPUSA, INC. - Fountain Valley, CA 1996-1999
Government-Educational Corporate Sales Account Manager
Responsible for over 200 active Corporate, Government, and Educational
accounts. Excellent experience in servicing corporate clients with material
requisitions, inventory management, financial management, and management of
complex IT projects including service and training. CMAS/GSA contract and
RFP preparation, implementation, administration, and project fulfillment.
David K. Snider
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