Customer Service Administrative Assistant
Resume:
Tequila Ann Zabala
**** *** **. ******, **. *****
*********@*****.***
Professional Committed and motivated Administrative Assistant with 6+
Overview years experience providing exceptional customer-relation and
decision-making skills. Strong work ethic, professional
demeanor and great initiative.
Skills Excellent Organizational Telephone Answering, 12-Line System
Skills 6+ years experience in a fast-paced
Strong Customer deadline-driven environment
Relations Skills Energetic and organized
Computer Proficiency Filing
Data Entry
Critical thinker
Taylor Dunn
RF Scan
Experience
APL LOGISTICS 2006 to
Woodridge Il.60517 Present
Customer Service Rep (Inventory Control)
Systematically increased office organization by
developing more efficient filing/documenting system
and customer database protocols.
Created databases and spreadsheets to improve
inventory management and reporting accuracy.
Answer questions from customers and dealers about
all stock we have on hand. Also make adjustments to
our stock if there is a discrepancy.
CATERPILLAR October
Rockdale Il. 60436 2003 to
July 2006
Stock Control Clerk (Inventory)
Assist in all areas of administrative work
including data entry, receptionist duties, file
organization, research and development.
Keep data on all parts inventory, release and print
orders for emergency orders. If needed, pick orders
myself to insure the order will ship.
Comac Inc. June 2001
Bolingbrook Il. 60440 to
October20
Laborer(pick + pack) 03
Increase customer loyalty through picking and
packing efficiently.
Pick parts that customers order and get parts
packed and ready to ship.
Trinity Services March
Joliet Il. 60432 1997 to
August
Independent Living Counselor 2001
Maintained and prioritized daily tasks and projects
including: call logs, appointments, travel, expense
reports and general errands
Maintained and organized master resident index and
information files in master database
Facilitated organized record retrieval and access
by maintaining filing system for in-house residents
Education Joliet West High School 1990-1994
Joliet Il. 60436
HS Diploma
Keywords INVENTORY, RECEPTIONIST, CLIENT RELATIONS, FRONT DESK,
MICRSOFT OFFICE, DATA ENTRY, DATA COLLECTION, CUSTOMER NEEDS
ASSESSMENTS, CUSTOMER SERVICE, SPEADSHEETS, EMAIL, CREATIVE
PROBLEM SOLVING, CRITICAL THINKING, DOCUMENTATION, TELEPHONE
SKILLS, TIME MANAGING.
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