Customer Service Years Experience

TERRI TRASK

***** ****** ****** **, ********, Texas 77583

832-***-**** ~ abi4kb@r.postjobfree.com

QUALIFICATIONS SUMMARY

Skilled and dedicated Office Assistant with more than 10 years experience supporting daily operational

and administrative functions.

Demonstrated capacity to provide comprehensive support to staff of 26; excelled at

organizational skills, multitasking, scheduling meetings, coordinating travel, reconciling

customer concerns and managing all essential tasks.

Proven track record of accurately completing research, reporting, information

management, and activities within demanding time frames.

Adept at developing and maintaining administrative processes that reduce redundancy;

improve accuracy and efficiency, and achieve organizational objectives.

Highly focused and results-oriented in supporting complex, deadline-driven operations;

able to identify goal and priorities and resolve issues in initial stages.

Proficient in Microsoft Office Suite (Word, Excel, Outlook).

PROFESSIONAL EXPERIENCE

Rosharon, Texas 12/2008 to present

Primary Caregiver

Provide non-stop care to elderly mother-in-law with late stage Alzheimer’s.

Brazoria County, Angleton, Texas 01/1998 to 10/2008

Secretary/Switchboard Operator

Provided administrative support to a staff of 26 in Brazoria County’s Information Systems Department.

Provided phone support and customer service to all county offices including sheriff’s department.

Provided a variety of key functions; customer service, managed a six-line switchboard for all county

offices, assembled training manuals for classes, data entry, filing, copying, faxing, maintained and

ordered supplies, assisted with processing of payroll, maintained employee files, reconciled customer

concerns. Processed all incoming and outgoing mail and delivered to the appropriate personnel.

EDUCATIONAL BACKGROUND

Alvin Community College, Alvin, Texas

G.E.D.

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