Customer Service High School

Nakesha S. Vane

**** ****** ** ( MONTGOMERY, AL *6109 ( ***********@*******.*** (

334-***-**** OR 334-***-****

Objectives

To obtain an entry-level position within a progressive company which will

allow professional growth projecting from previous working and personal

skills. An environment with team players potentials and the opportunity to

advance my knowledge as well as my professional services.

Areas of Expertise

. Exceptional team building, interpersonal and communication talents,

excellent customer service, great team player skills.

. Solid computer proficiencies with skills working in MS Windows utilizing

MS Office (Word, Excel, and Outlook), typing and data entry.

Professional Experience

BB&T (Formerly Colonial Bank) - Montgomery, AL (06/2009 to 12/2009)

Collections Specialist III

. Manage and liquidated foreclosed properties at the highest possible

value within a reasonable period of time for the particular asset

being marketed. Liquidated over $1MM assets in a 6 month period.

. Supervise the maintenance of information on each property with the

Other Real Estate Property Database. Ensured that the information is

in accurate and timely.

. Develop and maintain relationships with Realtors, Appraisers, Property

Management companies, and investors in real estate.

. Ensure all closing documents were executed and returned to closing

attorneys in a timely manner

Collections Specialist III (Team Leader) (08/2007-06/2009)

Lead a team of 5 late stage collectors and assisted the early stage team of

18 along with their team leader

. Trained new employees

. Researched payments

. Processed over 20 payments per day.

. Negotiated with customers involving due diligence issues

. Communicated with Lending Officers

. Assisted customers with 30, 60 or 90 day extensions, short sales over

$200K, etc.

. Communicated regularly with supervisor on status of problems accounts

. Ensured that all delinquent accounts and assigned queues have been

thoroughly worked

Collection Specialist I(01/1998-01/2006)

Followed standardized collection procedures for all assigned accounts and

made collections supervisor aware of problem accounts that may result in

repossession, foreclosure or charge-off established time frame.

. Placed and receive calls in priority order as established by

management

. Navigated and interpret various screens and relay information to

customers accurately and professionally

. Negotiated payment arrangements with customers to cure delinquency

. Documented all collections efforts for each assigned account in the

collections system using action and reaction codes, rescheduling

feature, scratch pad entries, etc in accordance with established

procedures

. Communicated collection efforts to branch lenders on assigned accounts

. Ordered updated credit bureau report or initiated skip tracing process

. Ensured that appropriate letters were sent to debtors

. Processed account maintenance transactions according to established

guidelines

NaKesha S. Vane 334-***-****

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CVS/PHARMACY- Montgomery, AL (1998-01/2006)

Pharmacy Technician/Team Leader

. Received and verified prescriptions

. Prepared medication for clients through mixing, counting pills and

labeling bottles

. Price and fill prescriptions

. Obtained approval from the pharmacist

. Patient paperwork

. Insurance Claims

. Inventory specialist and stock medication

. Assist customers and Pharmacist in both a professional and timely

manner

Education

John Patterson Technical College

1998-2000

Cosmetology Diploma

Course Studies- Math, Grammar, Computer information Skills, Salon

Management, State Board Review and Career Personnel Development

Jefferson Davis High School

1995-1997

High School Diploma

Basic Studies- Typing I & II, Business Math, and Government Economic

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