Sales Manager

Lori Rogers

*** *** ****** ** 612-***-****

St. Michael, MN 55376 ********@***.***

SUMMARY

Accomplished executive blending strong management and training skills with

proven track record of performance leading multi-unit management teams. A

hands-on leader with P&L responsibilities with proven capabilities in

hiring and building high performing teams, creating and implementing

innovative systems and training programs, and increasing customer and

employee satisfaction. Reputation for successful turnarounds of struggling

business units through effective strategic planning, change management and

problem solving.

Development and Sales and service

facilitation of management

trainings

Knowledge of franchise Labor and cost controls

and licensee business

PROFESSIONAL EXPERIENCE

Knowledge Learning CORPORATION

2007-2009

Director of Operations, 2007-2009

Proactively partnered with Regional Vice President to provide overall

strategic direction, problem solving, training and P&L management of 15

Districts and 152 centers with operating revenue of $137 million.

. Supported Region's financial performance resulting in DOI performance

that ranked second in the company at $53 million. Identified issues and

opportunities related to cost control resulting in a cost savings of $5

million to the bottom line.

. Inspected and ensured consistent delivery of quality education programs

resulting in achievement of 83% of centers being nationally accredited

compared to the company average of 29%.

. Upgraded talent at the District Manager level by utilizing Behavioral and

Lominger interview tools resulting in hiring of 4 District Managers.

Created and executed on-boarding plan to support each new team members

growth and success.

. Strengthened operational rollouts of new programs through proactive

participation on the DO project implementation team. Formulated plans to

successfully implement key projects including Cognos financial reporting

tool resulting in 85% usage within the first month.

. Coached and trained Spirit of Service sales training at the Center,

Region and Company level to support conversion goals of 60%. Certified

as a Spirit of Service trainer through Cypress Consulting.

. Motivated and developed struggling District Managers by increasing their

business acumen and ability to address and confront issues within their

markets.

Lori Rogers Page 2

Ashley Furniture Industries 2006-2007

Regional Manager

Oversaw the management of Home Stores in a 116 store Region consisting of 3

Districts.

. Developed and implemented a Professional Selling Initiative that was used

across the company to focus on sales growth and a consistent sales

experience for customers.

. Provided ongoing training and development of action team members and

District Managers within the Region in order to successfully inspect and

ensure a customer focused culture within the stores.

District Manager

Worked with Vice President of Stores to create new organizational structure

overseeing the management of Home Stores in a 30-store District within the

limitations of Licensee Agreement.

Delivered profitability and growth as well as networking across the

organization to drive results.

Enhanced the customer experience and ensured compliance while improving the

brand image of licensed Ashley Home Stores.

Jenny Craig International 1994-2006

Training and Management Consultant

Hired as an independent consultant to support the Company's short and long-term

training goals.

Developed and facilitated trainings for National Conference to ensure a

successful roll out of new products and strategies.

Created management and employee level trainings including weekly staff

meetings, new hire sales trainings and consultant trainings to support

continued growth.

Divisional Supervisor/Senior Market Director

Accountability for the business activity, strategic direction and

profitability of 76 centers and 450 employees with annual revenue of up to

$50 million.

. Challenged with creating a profitable market for 76 centers. Facilitated

development meetings and introduced shared vision and strategic plan.

Gained commitment to plan that allowed the team to achieve net profit in

excess of $4 million (12.4%) by the end of the fiscal year.

. Stimulated under-performing team through analyzing business and staff

needs and creating and communicating a successful strategic plan.

Utilized team approach to create a spirit of service leading to revenue

increases from $450,000 to $750,000 in one District, which was a 15%

increase within 6 months.

. Evaluated and recognized talent in direct reports and embraced

opportunities to develop their skills. Delegated responsibilities to help

them grow resulting in at least 10 direct reports to senior level

management positions in a three-year period.

Regional Supervisor

. Analyzed skills and processes to implement business turnaround plan.

Resulted in a fiscal performance of 28.7% from a deficit of 16.5% within

first quarter, which was maintained for 2 years.

EDUCATION

Bachelor of Science, Marketing and Speech Communications,

St. Cloud State University, St. Cloud, MN

Graduated Cum Laude

Contact this candidate