Service Quality

Juan J. Suarez

________________

*** **** ***., ********, ** 07513 973-***-**** ****.*******@****.***

Objective

Self motivated, analytical and meticulous student interested in an entry-level Finance position in a company with

career opportunities.

Professional

Experienced accounts payable/receivable specialist skilled at account managing and cash handling. Proven ability to

effectively troubleshoot and resolve problems to ensure satisfaction and ongoing business relations. Excel in providing

quality service and satisfactory work in operations. Able to multitask and assume varied responsibilities. Recognized

for performance and achievements with promotions, medals and ribbons. Diligent and results-oriented coupled with a

strong work ethic.

Education 09/2008 - present

Passaic County Community College, Paterson, NJ

BS in progress

Business Administration concentration in Finance

3.2 GPA

Student Athlete for PCCC Baseball team

Work Experience

Strykers Orthopedics, Mahwah, NJ 03/2008 - 08/2010

Titanium Generalist

• Hand Finishing, buffing, laser marking, masking, blasting, and inspection of implants and/or instruments.

• Performed incoming receiving inspection of hip stems.

• Performed dimensional lay-out inspection on in-house and vended manufactured product.

• Investigated quality issues for root cause and recommended document corrective actions.

• Developed and delivered periodic business performance reviews to the Senior Leadership team.

• Ensured proper and continuous operation of the manufacturing equipment and systems.

• Ensured compliance to FDA, ISO and Company requirements, including all safety, quality and operational

documentation and practices.

• Periodically worked with vendors on shipment pick-up days.

United States Navy, Yokosuka, Japan 06/2004 – 03/2008

Personnel Specialist

• Maintained and entered data into Enlisted Service Records.

• Maintained payroll and accounting databases for disbursement and collection of government funds.

• Performed travel claim accounting; preparing financial reports.

• Served as agent cashiers to pay government funds.

• Maintained and audited Automated Teller Machines onboard the ships.

• Provided pay and entitlement information to individual Navy members.

• Provided enlisted people with information and counseling related to Navy occupations, opportunities for general

education and job training, requirements for promotion, and rights and benefits.

Awards/Accomplishments

• Attained expertise in lean manufacturing principles (Kaizen, work balancing, 5S, TPM, etc).

• National Defense Service Medal .

• Navy Overseas Service Ribbon.

• Navy Rifle and Pistol Marksmanship Ribbon.

• Navy Good Conduct Medal.

• Navy Recruit Training Service Ribbon.

Skills

• Bilingual and fluent in English and Spanish.

• Proficient in Microsoft Excel, Office, Word, Access, PowerPoint.

• Proficient in Oracle (warehouse management system).

• Familiar with cGMPs (current Good Manufacturing Practices).

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