Customer Service Human Resource

Maria Olga Mena

**** ***** ****** ***. # *

Fullerton, CA 92833

Home/Fax 714-***-****

***********@*******.***

Summary

Human Resource Assistant with extensive experience in office and

administrative support. Experienced in the principles of billings, record

control and data bank reconciliation. Excellent customer service skills.

Outstanding typing skills at 75wpm with 100% accuracy. Operate 10-key.

Excellent work ethic. Work well independently and as part of a team. Fluent

in Spanish and English.

Professional Experience

Baja Fresh Mexican Grill - Cypress, CA 2006-

2009

Human Resource Assistant

. Logged new hires into ADP system and updated changes to employee's

files as needed.

. Answered employee questions.

. Coached General Manager on proper procedures for paperwork for new

hires.

. Verify the information in W-4 and I-9 forms.

. Update, audit, and maintain human resource forms.

. Assist with payroll, paycheck process and filing.

. Complete verification of information for EDD and for other

institutions.

MBC Systems - Santa Ana, CA 2003-2005

Data Entry Operator

. Inputted and reviewed all patients' medical and billing information.

. Stored all vital data in LaserFish operating system including hearing

dates, patients history and doctor reports.

. Recognized by management for efficiency and accuracy while dealing

with high volume of files.

Volt Directory System/Services - Anaheim, CA 1986-

2003

Lead Data Entry Operator

. Accurately entered data using WordProofer software and Volt

proprietary system software for display and incolumn ads in the yellow

page industry.

. Recorded display ads into data bank.

. Expedited yellow page ads to meet daily goals and critical deadlines.

. Prepared daily art ads for shipment.

. Supervised four other typists.

. Received excellent yearly reviews on accuracy and speed.

Education

North Orange County ROP, Business Technology

Lehnsen, Guatemala Central America Secretarial Studies

Adult Education - Business related classes including computers,

correspondence courses

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