Customer Service Manager

PROFILE

* Fifteen years' customer service experience

* Excellent problem solving skills

* Excellent written/oral communications skills

* College education, lifelong learner

* Excellent computer knowledge

PROFESSIONAL ACCOMPLISHMENTS

MANAGEMENT

. Organized and chaired Professional Advisory Committee

. Serving as President of homeowner's association

. Managed Macintosh computer environment

INTERPERSONAL SKILLS

. Produced team-building programs.

. Developed strategy to save a critical client

. Taught high school and adult classes

. Serviced freelance clients

TECHNICAL

. Web & Graphic Software

. Database

. MS Office Suite

PROFESSIONAL EXPERIENCE

Web Designer, Trofholz Technologies, Inc., Monterey 12/2007 -

2/2009

Graphic Design & Web Design Instructor, Mission Trails ROP, Salinas

9/2003 - 12/2007

Creative Services Manager, Light & Motion Industries, Monterey

3/2001 - 10/2001

Director of Technology, DMC Companies, Monterey 1992 - 1999

Sommelier & Captain, Los Angeles, Ojai 1984 - 1990

EDUCATION

DeVry University Online Technical Management Program

UCSB & UCSC Extension Multimedia Design and Production Certificate

Pasadena City College Radio & Television Production Program

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