Customer Service Project Manager
Resume:
Naneen M. Grier
Rancho Cucamonga, CA 91730
*******@*******.***
OBJECTIVE
Seeking a permanent, full time position with an innovative company
that will encourage my personal and professional growth and development.
Increase effectiveness in everyday business tasks by sharing expertise and
experience. Create and sustain a climate for success by demonstration of
company values, goals, and behaviors. Continuously improve work processes,
quality, and customer satisfaction.
FUNCTIONAL SUMMARY
Effectively communicates with managers, peers, and customers. Leads
with confidence, creates trust and rapport. Improves the climate of the
work group by example, determination and motivation with a focus on quality
and high performance. Highly responsive team player. Works well within a
diversified environment. Responsible, self-motivated professional with the
ability to communicate effectively while recognizing and addressing
interpersonal sensitivities. Negotiates effectively with internal and
external customers to arrive at equitable solutions to business issues.
Enthusiastic dedicated, inquisitive, open, and honest.
EDUCATION
Tulsa Technology Center, OK
Escondido High School, CA
EMPLOYMENT
Power Plus
Project Coordinator, 2008-2009
Job duties consisting of, but not limited to plans preparation for
dry utility submittals for several Development Companies, spreadsheets for
project tracking and billing, accounts receivables for the Phoenix office,
answering multi-line phone system, and customer service. Responsibilities
consist of, daily project organization, review of plans and files, over see
design layout and approval of designs from the utilities before the start
of construction, daily follow up with developers to maintain project
timelines.
Coe & Van Loo Consultants, Inc.
Administrative Assistant/ Plans Coordinator, 2005-2008
Job duties consisting of, plans preparation for city submittals
including all needed city forms, tracking projects step by step through
city processes, research within municipalities to maintain current on
policies and permitting procedures, maintaining team moral, meeting
coordination, preparing proposals, change orders, in house accounting
sheets for billing, client bidding assistance, cost estimates, reports,
filing, taking instruction from multiple project managers.
Superior Home Services
Construction Associate, 2003-2005
Job duties consisting of, but not limited to, management of multiple
properties
nationwide in remodels and rebuilds, customer service, data entry, data
collection, management and organizational skills. Responsibilities include
selecting from a pool of subcontractors to send out to bid on vacant
properties, keeping track of timelines and deadlines to make sure the bids
are coming in on time, analyzing bids to ensure they are within the given
budget, reviewing and keeping track of a large caseload of properties,
supporting associate to the Project Coordinator of the largest and busiest
region of the country.
REFERENCE
Tom Beck, P.E., Project Manager
Wilcox Professional Services
8502 E Princess Drive, Suite 100
Scottsdale, AZ 85255
Office: 480-***-****
Cell: 480-***-****
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