Customer Service Quality Assurance

D'ANNA K. JONES

*** ******** ******

Cabot, Arkansas 72023

**********@*******.***

CAREER OBJECTIVE

A position utilizing my extensive

technical/managerial/administrative/customer service/ and leadership

experience gained from aircraft maintenance arena

SUMMARY OF QUALIFICATIONS

21 years of C130 aircraft maintenance experience

4 years of Quality Assurance experience as an inspector

Extensive knowledge of C130 technical order data system

Launched Web ATOMS and ETIMS

Secret classified security clearance

EDUCATION

Southeast High School, Oklahoma City, Oklahoma

MILITARY EDUCATION

Aircraft Maintenance Specialist Airlift SEP 1987

Aircraft Maintenance Specialist C-130 OCT 1987

NCO Preparatory Course SEP 1990 (leadership training)

Airmen Leadership School FEB 1996

Aircraft Maintenance Craftsmen Heavy Aircraft DEC1997

Flying Crew Chief 1996-1998

Technical Publications MAR 1999

US Air Force NCO Leadership Academy OCT 2003

Advanced Technical Publications JUN 2003

DRIS Workshop (deficiency reporting) DEC 2006

PROFESSIONAL EXPERIENCE

UNITED STATES AIR FORCE 1987-2008

OCCUPATION DESRIPTION:

Maintains aircraft, support equipment (SE),forms and records. Performs

production supervisor, flight chief, expediter, crew chief, support,

aero repair, and maintenance functions.

Duties and Responsibilities:

Advises on problem maintain, servicing, and inspecting aircraft

aerospace SE. Uses technical data to diagnose and solve maintenance

problems on aircraft systems. Interprets and advises on maintenance

procedures and policies to repair aircraft and SE.

Troubleshoots and maintains aircraft structures, systems, components,

and SE. Tests repaired components using mockups and test equipment.

Adjusts, aligns, rigs, and calibrates aircraft systems. Performs engine

run-up. Accomplishes weigh and balance functions. Jacks, tows, and

services aircraft.

Inspects aircraft structures, systems, components, and SE. Supervises

and performs aircraft and component inspections. Interprets inspection

findings and determines adequacy of corrective actions. Inspects and

checks components for clearances, tolerances, proper installation, and

operation. Inspects and operates powered and non-powered aerospace

ground equipment. Inspects and identifies aircraft corrosion for

prevention and correction. Reviews maintenance forms, aircraft records

and reports to ensure complete documentation. Inventories and maintains

alternate mission equipment.

Performs production supervisor, flight chief, expediter, crew chief,

aero repair, and maintenance functions. Coordinates maintenance plans

to meet operational commandments. Supervises and assists in launching

and recovering aircraft. Reviews maintenance data collection summaries

to determine trends and production effectiveness. Performs crash

recovery duties. Performs staff and supervisory management functions.

LAST ACTIVE DUTY TITLE POSTION:

314TH TODO: Directs the overall Technical Order(TO) Program

management within the 314th Maintenance Group consisting of 5,480

separate publications. Requisitions, receives, and maintains automated

records of 22 technical order distribution accounts. Works with plans,

scheduling, and documentation section to distribute time compliance

technical orders(TCTO), and local one-time inspections to the

maintenance community. Serves as the primary wing contact for digital

TO media primary. Oversees the groups Automated Technical Order

Management System (ATOMS). Implements the wing Maintenance

Standardization Evaluation Program(MSEP) effective management of 1,400

personnel, and 86 C-130 aircraft, with an operating budget in excess

of 3.2M. Maintains a central technical order reference library

consisting of over 900 separate directives utilized by the 314th MXG

Quality Assurance (QA) flights and a tenant AMC unit. In additional

Duty QA Inspector.

2008-

2009

Loomis: Vault Tech. Balance vault, receive, redistribute, and account for

all cargo delivered by armored route drivers.

2009-2010

Pinkerton: Entry controller Observes and reports activities and incidents

at an assigned client site, providing for the security and safety of client

property and personnel. Makes periodic tours to check for irregularities

and to inspect protection devices and fire control equipment. Preserves

order and may act to enforce regulations and directives for the site

pertaining to personnel, visitors, and premises.

SKILLS / KNOWLEDGE

Computer: Extensive experience with Microsoft (Excel, Power point, Word,

and Outlook, Web browsers and Web based data bases )

Knowledge of common clerical practices and office routines and knowledge of

security regulations and procedures.

Knowledge of filing systems and procedures and the subject matter content

of the materials being processed and knowledge of basic rules of grammar,

spelling, capitalization, and punctuation, and of standard abbreviations.

Knowledge of format and clerical procedures to arrange a variety of

material from different sources.

Knowledge of money handling techniques and procedures.

Trains subordinates in daily tasks.

Highly skilled in the use of these office machines: ten key, fax machine,

copier and scanner machine.

Customer service experience: greeting customers, answering phones,

questions and helping customers

Knowledge of record keeping procedures.

Knowledge of the principles and practices of mathematics and statistics.

Extensive use of computer software applications both desktop and Web based.

Established researcher: can interpret regulations, instructions, and local

established guidance.

Able to analyze documents to determine compliance with rules, regulations,

and procedures.

Able to communicate both orally and in writing.

AWARDS

UNITED STATES AIR FORCE:

The Air Force Commendation Medal (two oak leaf clusters)

The Air Force Achievement Medal (two oak leaf clusters)

Community service

1997 Tornado clean-up in Little Rock in College Station

1999 Tornado clean-up in Beebe

1999 Special Olympics

2001 Mission trip to Mbarara, Uganda with church

2005 Little Rock Air Show 250,000 attendee's

2005 Hurricane Katrina Relief

2006 Mission trip to Regina, Canada with

2006 Raised $7.6 thousand in squadron fundraiser for charity

2007 Raised $5,000 in church fund raiser

References

Available upon request

Contact this candidate