Sales Customer Service
Resume:
JOSEPH W. DOUGHERTY
Wayne, NJ 07470
***.*.*********@*****.***
OBJECTIVE
To attain a career in business to business sales, where I can utilize
my skills and experience.
EDUCATION
Ramapo College
Mahwah, NJ
B.A. in Communications with concentration in Public Relations
May 2005
GPA 3.5/4.0
Extensive Engineering coursework.
EXPERIENCE
Healthbridge Inc.
Lincoln Park, NJ
Service Delivery Specialist, Sample Accountability
11/09- Present
. Troubleshoot inquiries from sales representatives and Healthcare
professionals.
. Research, investigate, and resolve any sampling discrepancies, or
missing transactions.
. Research suspicious activities and escalate through appropriate
channels.
. Generate reports for discrepancies, damage, adverse events, and
follow up to resolve issues.
. Resolve technical issues for field personnel.
Healthbridge Inc. (Through Elite Personnel)
Lincoln Park, NJ
Pfizer Tele-sampling Call Center Representative
8/09- 11/09
. Responsible for contacting practitioners in different regions of the
country, that may be interested in prescription samples of
specific Pfizer products.
. Contacting practitioners that have been sent sample requests, but
have not replied.
. Generating lists of facilities that will not accept samples to
increase efficiencies.
. Excellent listening skills.
Best Buy
West Paterson, NJ
Computer Sales and Mac Specialist
2/09- 8/09
. Sales leader of Apple brand products.
. Responsible for sales of computers and accessories.
. Sales leader of Best Buy services.
Bayer Pharmaceutical Corporation (Through Elite Personnel)
Wayne, NJ
SAP Data Clerk
8/08 -
8/08
. Enter sales data in quantities and dollars.
. Generate sales reports for pharmaceutical division.
Becton Dickinson
Franklin Lakes, NJ
Customer Support Representative OEM
11/99 - 8/07
. Contribute to idea team concerning new technologies that organize
and log company products.
. Track orders from inception to delivery for kit packing customers.
. Liaise with corporate clientele regarding bulk medical products
delivered to satisfy production schedules with deadlines.
. Transportation analyst in charge of transporting high volume,
specialized freight from warehouse to client internally and
externally.
. Trained and acquired knowledge of thousands of medical products.
. Trained nursing staff in hospitals for implementation and usage of
company products.
Becton Dickinson
Franklin Lakes, NJ
Transportation Clerk
8/99 -
11/99
. Scanned freight bills into network.
. Prepared carrier claims.
. Contacted carriers regarding undelivered shipments.
Zika Electrode Works Ltd.
Fair Lawn, NJ
Sales Coordinator/Customer Service Manager
2/98 - 7/99
. Generated sales and maintained accounts for three related companies.
. Created trade show displays for major industrial shows.
. Lead packaging project for canned electrodes.
. Purchased non-inventoried material.
COMPUTER SKILLS
Mac OS X iLife Word
Power Point Excel Outlook
AS400 ACT Access
SAP Peachtree Lotus Notes
Quicken
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