Customer Service Manager

Glenda Faye Jones ***A W.

**th Chicago IL, *****

773-***-**** (cell)

***************@*********.***

OBJECTIVE

To gain a challenging position with a growing company that will utilize and

enhance my skills and experience to provide exceptional customer service

skills AND aBILITIES

. Strong organizational skills - honest trustworthy, detail oriented,

responsible and dependable worker

. Socially Perceptive - possesses an awareness of others' reactions and

understanding why they react as they do

. Active Listener - able to give full attention to what other people are

saying, taking time to understand the points being made, asking questions

as appropriate, and not interrupting at inappropriate times

. Coordinated - identifies key issues and adjusts actions in relation to

others' actions

Experience

2005-2010 Community Mental Health Council Inc.

Chicago, IL

Data Control Technician

. Protect the security of medical records to ensure that confidentiality is

maintained

. Review records for completeness, accuracy, and compliance with

regulations

. Retrieve patient medical records for physicians, technicians, or other

medical personnel

. Release information to persons and agencies according to regulations

. Enter data, such as demographic characteristics, history and extent of

disease, diagnostic procedures and treatment into computer

2000-2005

Southeast Case Management Unit

Chicago, IL

Case Manager Assistant

. Keep records and prepare reports for owner or management concerning

visits with clients

. Submit reports and review reports or problems with superior

. Provide information and refer individuals to public or private agencies

or community services for assistance

. Consult with supervisor concerning programs for individual families

1998-2000 Calmark Mailing Company

Chicago, IL

Machine Operator

. Direct items according to established routing schemes, using computer

controlled keyboards or voice recognition equipment

. Bundle label, and route sorted mail to designated areas depending on

destinations and according to established procedures

. Clear jams in sorting equipment

. Check items to ensure that address are legible and correct, that

sufficient postage has been paid or the appropriate documentation is

attached, and that items are in a suitable condition of processing

1992-1998 Crown Plaza Hotel

Elgin, IL

Housekeeper

. Carried linens, towels, toilet items, and cleaning supplies, using

wheeled carts

. Cleaned rooms, hallways, lobbies, restrooms and other work areas so that

health standards are met

. Kept storage areas and carts well-stocked, clean, and tidy

. Dust and polish furniture and equipment

. Clean rugs, carpets, upholstered furniture, and draperies, using vacuum

cleaners and shampooers

. Sweep, scrub, wax, or polish floors, using brooms, mops, or powered

scrubbing and waxing machines

Education

Kennedy-King

6800S. Wentworth Chicago, IL 60608

. National Dean's list

. Phi Theta Kappa

Calumet High School

8100 S. May Chicago, IL 60620

Diploma, 1980-1984

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