Customer Service Manager

Location:

Posted:

October 18, 2010

Nakisha Hines Mitchell

********.*******@*****.***

Objective: To secure a challenging position where my various skills and

acquired abilities can utilized best

Experience

February 2009 - September 2010

Operations Manager

Harbor Experience Companies Sightseeing Tours & Commuter Service New

York, NY

. Managed a staff of 50, including Customer Service Supervisors, Ticket

Agents and Line Catchers

. Interviewed prospective employees

. Coached employees and evaluated performance

. Scheduled work hours for all employees weekly

. Booked reservations for large groups and tour operators

. Managed and oversaw activities at the Will Call telephone reservation

and customer service center

. Reconciled cash inventory on a daily basis

. Procured supplies and equipment as needed

. Completed weekly payroll and maintained Pachex application

April 2006 - February 2009

Circle Line Downtown Sight Seeing Tours New York, NY

Operations Manager (March 2008-February 2009)

. Managed a staff of 40, including Customer Service Supervisors, Ticket

Agents and Line Catchers

. Same duties as above.

Ticket Agent Supervisor (August 2006 - March 2008)

. Supervised up to 15 Ticket Agents

. Participated in the interview process for prospective Ticket Agents

. Booked reservations

. Trained Will Call representatives

Ticket agent (April 2006 - August 2006)

. Provided customer service to ticket purchaser

. Provided Will Call assistance to customers

. Maintained control of lines

Education: Clara Barton High School, Brooklyn, NY - High School Diploma

References available upon request