Administrative Assistant Customer Service

Marie E. Decker

**** *. **** *., **** Jordan, UT 84084

H: 801-***-**** C: 801-***-**** Email: ************@*****.***

Qualifications:

o 10+ years of experience in providing outstanding administrative and

executive support

o Impeccable integrity and quality; self-motivated, responsible and

confidential in all aspects

o 10+ years banking experience in a variety of capacities including

experience with leasing

o Exceptional customer service, employee relations and communications

skills with

cheerful, professional demeanor

o Energetic organizational, coordinating and time management skills;

superb follow-up

o Maintain a high attention to detail, quality and creativity; problem

solver by nature

o Expertise scheduling meetings, juggling calendars, travel arrangements

and tracking expenses

o Proficient in Microsoft Word, Excel, Outlook, Publisher and some

PowerPoint

Employment:

Divisional Coordinator, Extra Space Storage (NYSE:EXR)

2007 to 12/2009

Executive Assistant to Division Vice President and eight

non-local District Managers

Coordinated the operations of 100-site division; liaison with the

corporate support team

Point person for expediting resolution of all customer

service issues, and coordinating assignments to

and from Divisional VP, District Managers and 250+

site level employees

Successfully planned and organized a variety of meetings,

conferences and national events for up to 250

Created and tracked complex dynamic spreadsheets for division

statistics and performance

Diplomatically scheduled, coordinated and enforced deadlines

Produced, edited and distributed division newsletter and other

Divisional correspondence

Administrative Assistant to Executive VP / Loan Underwriter, Prime

Alliance Bank 2005-2007

Assisted Executive VP in projects, scheduling and

maintaining key bank relationships

Coordinated bank-wide training schedule to meet legal obligations

Managed time-sensitive requests with accuracy

Compiled, prepared and presented documentation for loan requests to

the Board Loan Committee

Dealt with VP's portfolio, customer requests and complaints

Successfully completed Modern Real Estate Principles

Lease Coordinator, Zions Credit Corporation (NYSE:ZION)

2001-2005

Administrative assistant and coordinator for five sales

representatives, assisting and expediting all

aspects of their equipment leasing business

Organized financial data, documentation, and confidential customer

data in customer database

Balanced and processed accounts payables to vendors and customers

Dealt with customer changes, requests and complaints

Loan Processor/Documentation Specialist, Holladay Bank & Trust

1998-2001

Coordinated lending activities and requirements for four loan officers

Prepared financial presentations and loan documentation used in loan

procurement

Organized and procured pertinent documentation for loan files

Maintained and balanced general ledger accounts to stay within

required project budget

Special Skills:

o Proficient in using Publisher to create well designed newsletters and

other correspondence

o Dedicated to making a good work place for those I work for and with;

aim for team success

o Proven ability to creatively plan, execute and follow through to

success of a project

Letters of recommendation available upon request

Contact this candidate