Assistant Office

MICHAEL S. KU

**** ******* ***** **** 919-***-****

Raleigh, NC 27613 ************@*******.***

SUMMARY

A fearless problem solver who searches for solutions intuitively. Highly

focused on efficiency and thrives in environments that are intellectually

stimulating and provide varied challenges.

EDUCATION

University of NC at Chapel Hill - Bachelor of Science - Psychology

2008

SKILLS/CERTIFICATIONS

Native speaker in Mandarin Chinese and Taiwanese

Programming experience in Turbo Pascal, Visual Basic, Oracle, SAS, C++ and

SPSS

Expert in Word and Excel; Competent in Access, Outlook, and Powerpoint

Certified Personal Trainer of Interactive Fitness Trainers of America

PROFESSIONAL EXPERIENCE

Ajilon Consulting - Merck - Durham, NC

Senior Analyst - Supervising Position

June 2010

. Co-Manage 2 helpdesks that supports all Merck field based employees

. Troubleshoot technical issues utilizing PeopleSoft based ticketing

system

. Run daily reports via Cognos

Manpower - PAREXEL - Durham, NC

. Recruitment Representative for International Investigators

April 2010 - May 2010

HR Directions - Research Triangle International - Raleigh, NC

Keyer / Coder

February 2009 - August 2009

. Encoded transcript data by classification for a federal study on

academic success.

Funcom - Durham, NC

Customer Technical Support Associate

June 2008 - September 2008

. Troubleshoot customer hardware & software issues via email

. Documented technical issues directly addressed in future updates.

. Promoted to elite team of four to provide high level technical

support.

Westaff - Raleigh, NC

Office Assistant

September 2005 - August 2006

. Researched patient information via internet databases and call

centers for DHHS.

. Received & processed applications utilizing self developed Excel

spreadsheet mainframe for RHA

. Vetted renters through interaction with tenants and landlords for

RHA.

The Greer Group - Raleigh, NC

Office Assistant

January -

November 2002

. Entered clinical trials data for Inveresk (Contract Research Company)

. Coordinated client contact logistics and account transfers for

Inveresk

. Maintained data integrity and developed queries for Global Product

Marketing database for Cotton Incorporated

Randstad - Raleigh, NC

Office Assistant

January - September 2001

. Researched and translated public policy on benchmarks in Excel

spreadsheets for NC Department of Labor

NC Department of Transportation - Raleigh, NC

Technician & Programmer

September 1998 - August 1999

. Developed infrastructure for prototype of statewide database using

Access.

. Entered cement mix statistics into Excel spreadsheet to maintain

structural requirements.

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