Customer Service Six Sigma
Resume:
Morrisville, NC *****
Lakaia Pierre
Business Analyst
A highly motivated and model leader with the ability to manage and direct
successful projects and programs at an executive level.
Qualifications
. Experience performing analysis and goal oriented
. Strong analytical skills, communication of all levels of management
. Implementing, PC literate and managing complex benefit programs
. Expert knowledge of Microsoft Excel. Word, Powerpoint, Access, etc.
. Excellent problem solving skills, oral and written communication
skills
Education
Villanova University Tampa, FL
November 2010
Professional Certificate in Human Resource Management
Villanova University, Tampa, FL
May 2010
Professional Certificate in Lean Six Sigma w/ concentration in
Financial Services
Villanova University, Tampa, FL
March 2010
Professional Certificate in Six Sigma Green Belt w/ concentration in
Financial
Services
Fayetteville State University, Fayetteville, NC
August 2005
Bachelors of Science in Business Administration w/concentration in
Management Information Systems
Fayetteville Technical Community College
June 2003
Associate of Arts Degree
Professional Training and Development
Six Sigma Yellow Belt, Fidelity Investments, Durham, NC 2007
Project Management, Boston University via Fidelity Investments, Cary, NC
2008
Avionics Technician Certification, Army Aviation School, Ft Eustis, VA
1997-1998
Professional Qualifications
Defined Benefits Specialist
Fidelity Investments FHRS Cary, NC
2005-2008
Provides operations and client support for pension plans, provide
accurate processing
retiree administration plans with a multi-client environment, assists
defined benefits
support for new client implementations such as Bank of America, BASF
and AT&T.
Human Resources Assistant
2004-2005
Veterans Hospital, U.S Government, Fayetteville, NC
HR support to ensure a competitive advantage in the global marketplace.
Offer excellent communication skills, computer proficiency (word
processing, spreadsheets, database programs), and an understanding of
organizational strategies to help meet corporate objectives
Human Resource Assistant
2001- 2004
Veterans Administration, U.S Government, Fayetteville, NC
A detail-oriented team player with substantial experience providing a
broad range of knowledge and understanding of federal and state
employment regulations and the ability to independently interpret and
apply them is essential, as are excellent customer service, problem
solving, time management, interpersonal, communication and organizational
skills
Lakaia Walker - 2 of 2
Avionics Mechanics
1999-2000
U.S Army, Fort Bragg, NC
Served as a Avionics Supervisor in 1/229th Aviation Regiment at Ft.
Bragg, North Carolina. Supervised a 6-man rear detachment maintenance
team for the Avionics Department.
Electronics Technician
1998-1999
US Army, Camp Humphrey, Korea
Maintained scheduled and unscheduled maintenance on 32 individual UH-
60L. Chinook helicopter for pilots that are executing combat training
exercise in preparation for combat and various worldwide peacekeeping
operations. Maintain association with various technical representatives.
Communication Specialist
1997-1998
US Army, Fort Eustis, VA
Performed primary maintenance functions, which consisted of
troubleshooting and repairing faults in aircraft wiring harness,
communications systems, air crafting lightening
Selected Project Highlights
Project Management project, Fayetteville State University, System
Analysis and
Design
Technical Skills
Hardware Compaq/ Dell, PC
Operating System Windows 95/98, Windows 2000,Windows
XP/Vista,
PC Experience Software Installation, Hardware
Configuration
Software Microsoft Excel, Word, Powerpoint
Database Microsoft Access, SQL, Oracle
Security Clearance
Inactive Secret Security Clearance with United States Army
Honors and Award
. Army Achievement Award for outstanding leadership in the Armed
Forces
. ARCOM for promotion of excellent performance
. Overseas Medal for servicing the U.S in hostile environment in the
Republic of Korea
. Army Service Ribbon for completion of Army individual training
school in an advance technical field
. Three promotions in two years for outstanding leadership and
communication skills among individuals
Contact this candidate