Customer Service Quality Assurance

Melissa Martin

*** ***** ***** *****, ** ***** 972-***-****

*******.**********@*****.***

OBJECTIVE

I am looking for a position where I can use my abilities and knowledge to

benefit a company and express myself in a professional and creative way. I

am dedicated, reliable, and hard working with an eagerness to learn a

career with many opportunities for advancements and personal growth.

QUALIFICATIONS

. Well organized, professional and reliable

. Excellent customer service skills

. Ability to learn quickly and efficiently

. Outgoing, courteous, honest and dependable

. Self motivated

. Excellent leadership abilities

COMPUTER SKILLS

Working knowledge in Microsoft Word, Microsoft Excel, and Microsoft Power

Point.

EDUCATION

Wade College-Dallas, TX June 2006- September 2007

Associate of Arts degree in Merchandising and Design GPA

3.8/4.0

EMPLOYMENT

Surrey Caf Manager North Dallas April 2009-

August 2010

. Customer service/ Guest relations

. Staff training/ Scheduling

. Purchasing weekly food orders for kitchen staff

. Weekly kitchen Inventory management

. Cost containment/control

. Quality assurance of all orders going out and sanitation of the

restaurant.

. Weekly and monthly sales reports

. Daily reconciliation of cash accounts

Estee Lauder Account Coordinator Las Colinas, TX August

2008-April 2009

. Responsible for increasing sales and profitability.

. Determine and understand customer needs by asking open-ended

questions.

. Explain product features and benefits, addressing customer needs.

. Merchandise counters as needed.

. Follow through on special orders or customer request.

. Plan, set up, and run special events.

Today's Staffing Plano, TX

Feb 2008- July 2008

Capital One Auto Finance - Subcontractor

. Provide excellent customer service

. Efficiently evaluated auto loan accounts

. Reviewed customer document requirements to reinstate loans

. Negotiated payments with customers to assist the reinstatements of

COAF loans

. Function as a liaison between the customer and the repossession

agent/auction

Contact this candidate