Customer Service Representative

Bryan Kilbreath

*** ***** ****

Loves Park, IL **111

Phone 815-***-****

Dedicated and energetic student with ambition to learn a new trade,

while at the same time working for a degree in Business

Management and Marketing. Excellent organizational,

interpersonal, and written/verbal communication skills.

WORK HISTORY:

September 2008-September 2010 Parts Sales/Consultant, Napleton

Cadillac on Perryville

Responsible for looking up various parts on GM, Cadillac,

SAAB, Porsche, and Subaru car lines and selling the various

parts to the technicians or customers. Required answering

phone calls, taking body repair shop orders, checking in

parts, receipting parts, and even at times purchasing parts

from other vendors.

June 2008-July 2008 Customer Service Representative, NCO

Responsible for handling inbound customer service phone calls

using the appropriate resources to answer any questions about

billing or cell phone problems.

August 2007-December 2007 Cashier, Aldi Foods

Responsible for dealing with customers in a quick and

efficient manner, while at the same time giving precise

change. Also responsible for balancing my drawer every night

after cleaning the floors and pulling out all full pallets.

April 2007-July 2007 Package Handler, UPS - United Parcel

Services

Responsible for scanning, loading, and inspecting all

packages for the proper destination, damages, and hazard

labels.

July 2003-March 2007 Grounds Crew and Mechanic, Forest Hills

Lanes/Diamonds

Responsible for maintaining the ballpark to the highest

standard possible, while making sure the lanes were oiled for

leagues and the machines were running properly. Cutting,

watering, and marking the sprinkler heads in the outfield

grass every day.

June 2006-August 2006 Driver/Warehouse, Ballard

Companies/Ballard Electric

Responsible for delivering electrical parts to a various

number of job site locations across the Rockford area.

Properly loading and unloading the truck with a forklift,

making sure loose objects were strapped down to ensure the

safety of other drivers.

EDUCATION:

Rockford College - 2004-present Major: Bachelor of

Science in Management Studies

Harlem High School - Graduate with level II diploma

Top 10% of class, Member National Honor Society

References and college transcripts available on request

Contact this candidate