Customer Service Training

Terence A. Mcbain

**************@*******.***

*** *. **** **. ***. 201, Seattle, WA. 98103 . 206-***-****

Skills Summary

. Solid background in planning and executing of fitness and nutrition

plans. Hands-on supervisor with highly detailed negotiation skills and

experience cultivating strategic fitness programs.

. Team Building - Decisive team leader with extensive experience in the

motivation of team members and creating effective training programs.

. Communication - Persuasive communication with well-developed presentation

and negotiation skills able to develop productive fitness and nutrition

programs with colleagues, customers and staff at all levels.

. Proficient use of Microsoft Office 2007, Word, Excel, Access and

PowerPoint

. Speak German and French at beginner's level.

Employment History

ABM Security Services - Seattle WA 2006 - 2009

. Provide internal and external Patrols for the Columbia Center.

. Customer Service to the Building management and tenants of the building

also the Public.

. Writing Daily Officer Reports and Incident Reports using MS Excel ad MS

Word.

. Lead Security Officer on a Saturday and Sunday, supervising 3 other

Officers.

Securitas Security Services, Rancho Mirage, CA

2003 - 2005

. Nightshift Supervisor for the Springs Country Club in Southern

California.

. Providing Member services to the Homeowners and their Guest.

. Roving patrols around the exterior and interior of the club.

. Performing lockup duty's of the clubhouse and the fitness center also the

8 pools that were on the property.

. Supervising 3 other officers on the night shift.

Personnel Trainer and Nutrition Councilor, Indio, CA 1999 -

2005

. Provide each client with their own fitness and nutrition programs based

on their capabilities. with the emphasis on improvement to their life and

Health.

. Design fitness and nutrition programs for each client.

. Adapt programs as the client improves.

. Provide information to the client on fitness, nutrition and health and

wellness.

British Military, England

1985 - 1993

. Provide Armed Security for the Military Base that includes regular roving

patrols.

. Prepare functions in the Officers mess for the High ranking Officers and

Royal family

. Physical Training instructor that provided Fitness programs for the

soldiers

Education/Training

. Penn Foster, Career Diploma in Health wellness and Fitness and Nutrition.

2007

. IFPA Personnel trainer and nutrition counselor.

1999 - 2005

. Physical Training Instructor/Martial Arts instructor for the British

Military 1993

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