Customer Service Manager

John Synnott

Carrollton, TX *****

Cell 972-***-****

************@*****.***

Commercial Printing Professional

Highly skilled and well diverse printing professional who excels in many areas of the print process.

Specialties include management, pre-press, maintaining labor costs, and improving efficiency,

Process control.

Skills

Heat Set Pre-Press Management Production Supervisor

Open-Web Environment

Customer Service Production Planning

Professional Experience

Trend Offset Printing, Dallas, TX

Production Coordinator / Production Planner 5/07 – 2/09

• Review estimate and back up to Sales order. ( To verify funding / charges )

• Communicate with sales, adjust specs for maximum efficiency

• Verify utilization of production equipment ( Maximize press capabilities )

• Implement production planning

Night Plant Production Coordinator (Night Plant Manager) 1/07 – 5/07

• Oversee entire plant on second shift – Prepress, Press room, Bindery / Finishing

• 65 to 100 employees depending on production labor needed

• Direct department supervisors, Pre-press, Press room, Bindery and Shipping

• Maintain labor costs, adjust production schedule as needed

• Communicate to director of production revisions in schedule, manufacturing,

and shipping status

Prepress Department Manager 9/00 – 1/07

• Schedule and maintain 24/7 production coverage

• Communicate with customers for resolution of file submission errors

• Monitor progress of projects throughout pre-production cycle

• Track project through Pre-flight, proofing, correction cycles,

and coordinate with production.

Maintained ( 2 ) Plate processing lines, managed onsite back up

parts room, drive motors, circulations pumps, gear blocks, rollers

for emergency repairs

• Scheduling for printing production

• Reduced error remake from 9 % to 1.4 % for entire department

Customer Service Manager 8/99 – 9/00

• Directly manage 8 member service team

• Liaison between sales and customer service

• Compare production instructions to Sales order

• Ensure production dates accommodate end user requirements

• Address and resolve customer quality issues

Computer Skills

• Hagan

• Pro Graph

• Excel

• Word

• Outlook

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