Customer Service Manager
Resume:
John Dangelo
***** *. **** ****** - ******** AZ 85308
************@***.***
Accomplished Manager/Director with proven Ability to Impact Operations.
I can offer you cost savings, process improvements, inventory control,
international and domestic shipping expertise, negotiating skills, improved
employee relations and exceptional customer service. Committed to Making
the Difference Your Operation is Looking for Today.
Experience Summary
. Controlled warehousing and inventory for 2 Nutraceutical companies, a
national food distributor, an electronic component manufacturer, a
computer software developer, a domestic/international air freight
forwarder, a retail department store and a dot com company.
. Shipped/Distributed nutraceutical products, electronic components,
computers, computer software, throughout the United States, Canada,
Europe and Asia.
. Responsible for the transportation of goods via tractor trailer for Coco-
Cola, Ball and Reynolds Aluminum with First Fleet Inc., and for Emery
Worldwide, Georgia Pacific, Spiegel Furniture Home Delivery with Leaseway
Transportation.
. Coordinated the outbound dock operation for an international air freight
forwarder, Emery Worldwide in Buffalo, NY and Lead/Directed the airline
station activities for Pan AM Express in Sarasota, FL.
Seasonal Area Manager
Amazon.com
11/09-12/09
. Responsible for the outbound shipping department during peak 2009 holiday
season.
. Coordinated the outbound operation with 60 plus employees, shipping
200,000 items per shift.
. Responsible for maintaining truckload and carrier shipping accuracy.
Director-Manager of Distribution
New Vision - Vemma Nutritional Company
12/98 to 8/01 & 10/02 to 2/09
Responsibilities
. Coordinated the distribution and daily operations of Nutraceutical
products worldwide for an AZ based Direct Marketing Company with sales
exceeding $100 million annually.
. Responsible for pick, pack and shipping in excess of 4,000 orders daily
via UPS, USPS, FedEx and Purolator Courier. Coordinated Air and Ocean
transport internationally.
. Total control and Management of a Distribution Center including:
shipping, receiving, picking, packing, inventory control, returns,
personnel recruiting and development, contract negotiations, budget
administration, purchasing, development and maintenance.
Accomplishments
. Negotiated carrier shipping contracts resulting in $500,000 annual
savings.
. Initiated and implemented a vendor kitting contract creating JIT
inventory delivery resulting in the reduction of outside warehouse
leasing, creating an annual savings of $100,000.
. Redesigned production and workflow mechanics in order to handle the
doubling of sales while maintaining a 99.9% on time shipping window, with
a minimal increase in personnel.
. Created programs to analyze shipping data and records to identify sales
trends, logistic and pricing needs. Maintained profitability in
shipping, purchasing, supply chain and material management.
. Identified Inventory system and reporting discrepancies through
researching existing procedures and reports. Implemented changes and
controls resulting in an annual variance of less than 1%.
. Provided technical and administrative direction to our corporate office
relating to the logistics and distribution of our goods, enabling us to
maintain the highest level of customer satisfaction; positioning our
organization as a leader and innovator in its industry.
John Dangelo
19408 N. 62nd Avenue - Glendale AZ 85308
************@***.***
Page Two
Fleet Operations Manager
First Fleet, Incorporated
09/96 to 10/98
Responsibilities
. Managed the Tampa, FL terminal for a dedicated contract carrier,
operating a fleet of tractor trailers for Ball Mfg, Reynolds Aluminum,
Coco-Cola and Pepsi-Cola.
. Responsible for all terminal operations including: dispatching,
recruiting, training, DOT logs, safety, payroll, billing, maintenance,
sales and customer service.
Accomplishments
. Successfully reviewed existing contracts and operations implementing a
recovery program for the Tampa fleet.
. Conducted a route profitability study resulting in a revenue increase of
15%.
. Successfully implemented a dispatch process increasing driver
accountability and on time delivery to 98.5%
Warehouse Supervisor
Sysco West Coast Florida
10/95 to 09/96
Responsibilities
. Coordinated and directed the evening selection and distribution process
for a national food distributor located in Palmetto, FL.
. Responsible for the dry warehouse and personnel including order
selection, loading, quality control, return processing and inventory.
Accomplishments
. Successfully lead training in Orlando, FL prior to the start of the new
Palmetto facility including the initial warehouse set-up and hiring
process.
. Implemented an order pick process increasing picking accuracy to 98%.
Education/Skills
Bachelor of Arts Degree - SUNY Buffalo
Pharmacy Technician Program - Estrella Mountain Community College
. Thorough understanding and experience in several distribution, inventory
management systems and supply chain management.
. Knowledge of ISO, OSHA, DOT, and Hazmat regulations.
. Expertise involving UPS, FedEx and International shipping procedures and
regulations.
. Experience in computer management systems along with Microsoft Office,
Word and Excel.
. Strong organizational, analytical and communication skills.
. Effective leadership, management, mentoring and training skills.
. Actively builds and develops relationship with management, employees,
customers, carriers, vendors and suppliers.
Credentials
Operations Management Warehouse Management Logistics Management
Distribution Management Supply Chain Management Inventory
Management
Fleet Management Sales & Customer Service Personnel Management
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