Manager Customer Service

ROBERT L. BANKER

* ****** *****

OAK RIDGE, NJ **438-9332

E-mail: ********@*******.***

Phone: 973-***-**** Cell: 201-***-****

PROFILE

I have a broad base of experience in Customer Service, Operations Analysis,

Production Planning, and Warehouse Management. My interpersonal skills are

good, having worked effectively with all levels of management in a multi-

divisional company. I have also provided an effective, intelligent

interface between internal brand management and media planning and

purchasing at a number of independent advertising and promotional agencies.

Strengths include:

. Excellent proofreading and editorial skills

. Ability to effectively work and manage in a team environment

. Strong technical and project management skills

. Extensive experience with Microsoft( Excel, Access, PowerPoint and

Word

PROOFREADING and EDITING

I have demonstrated the application of writing, editorial, and proofreading

skills to technical and non-technical communication materials. I am results

oriented, with the demonstrated ability to contribute in a dynamic business

context. As a professional proofreader and editor, I have been involved

with projects which included descriptive technical applications, extensive

graphics, and precise language for a variety of clients and their agencies,

primarily in the pharmaceutical industry. The client base has been broad,

with applications in advertising, product and process documentation, as

well as product inserts. I have excellent proofreading and editorial

skills, refined over the last four years. Most of my work during this

period was for The Creative Group as well as for Update Graphics, two

professional placement companies for editors, graphical artists, and

proofreaders.

FUNCTIONAL EXPERIENCE

THE CREATIVE GROUP; UPDATE GRAPHICS; WORKWAY JOBS March 2006-Present

Agency clients included IBM, Trio Medical Communications, the Medco Agency,

CommonHealth, Franklin Ideas LLP, Advanstar Communications, and the Anthem

Group. Tasks included proofreading of text and graphics, verifying

references, footnotes, and the general flow of materials. I was responsible

for the application of editorial style guidelines and content guidelines,

where applicable. At IBM, as a Pitney-Bowes Mailroom associate, I

delivered, collected, sorted and prepared ingoing and outgoing materials

(mail and UPS) on a daily basis for Pitney Bowes. Position ended when a

previously terminated mailroom associate successfully pressed a legal case

to be reinstated.

2010 CENSUS ENUMERATOR April - May 2009

U.S. Census enumerator for address verification in NW New Jersey.

Canvassed the local census blocks for verification of addresses,

incorporating GPS-device map location, prior to the mailing of the 2010

Census materials.

CAVAGNA NORTH AMERICA, INC. Sept 2005-January

2006

As a freelance Consultant for Cavagna, North America, LLC, I addressed

inventory-related issues for the U.S. operations. Warehouse concerns

included inventory and shipping accuracy during a conversion to bar coding

for warehouse optical scanning capability. Site achieved ISO2000

certification.

GREAT ATLANTIC & PACIFIC TEA COMPANY, INC. May 2003 - July

2005

Produce Procurement Analyst at the Regional Purchasing Center/Warehouse for

A&P Eastern Produce Procurement. Responsible for store support and analysis

related to the produce procurement function. Location was closed as a

result of a Chapter 11 filing and reorganization.

KEYSTONE UNIVERSITY RESEARCH CORP. Feb 2001 - Oct

2002

Proposal generation and data analysis for a variety of Pennsylvania state

and locally funded projects. Provided data collection and analysis related

to project objectives.

INDEPENDENT CONSULTING AND PROJECT MANAGEMENT Jan 1997 - July

2000

Barton-Cotton, Inc.; Mediavest Worldwide; Ernst & Young, LLP.

MASTERFOODS - M&M/MARS July 1983 -

July 1996

M&M/Mars, manufacturers and marketers of a portfolio of snack food

products, is a division of privately-held Mars, Incorporated, with U.S.

sales of well over $4 B. As an M&M/Mars associate, I was encouraged to

contribute in various operational/functional areas of the company. For five

years I held positions related to manufacturing, including Industrial

Engineer, Production Planning, Warehousing Manager, and Operations Analysis

Manager. Later, as Consumer Communications Manager, I managed the

implementation of brand advertising budgets by the Mars advertising

agencies and media suppliers to meet brand marketing objectives.

EDUCATION

M.S. in Applied Mathematics & Statistics from Fairleigh Dickinson

University, Teaneck, NJ

B.S. in Mathematics from the SUNY College at New Paltz, NY

Contact this candidate