Customer Service Manager

Richard Cymerman

**** ***** **** **** *****: 815-***-****

Plainfield, IL 60544 email: *********@***.***

CAREER OBJECTIVE

To obtain a position where my technical skills, sales abilities, and 13

years of experience can be effectively utilized.

PROFESSIONAL PROFILE

Creative problem solver who works well independently and motivates peers.

Proven ability to build strong client relationships and provide quality

customer service. Computer literate.

. Management- Background in planning and executing sales plans.

Hands-on manager with negotiation skills and building business

partnerships. Fulfillment background daily shipping and receiving

supervisor

. Team Building- Team leader with ability to develop talent and

create effective training programs.

. Communication-Persuasive communicator, able to develop

relationships with colleagues, customers and staff at all levels.

EXPERIENCE

Computron Medical Corporation (Technical Support / Regional Sales Manager /

Fulfillment)

03/00- Present

Technical Service Manager

. Accomplishments:

o Developed On-site Service program for Waste Management

Companies

o Increased Service revenue by $75K

o Cut service time down from 5 days to 3 days

. Assessed time frame, manpower, materials, and appropriate

documentation needed to insure servicing deadlines.

. Accountable for producing monthly reports of gross profit/loss,

equipment warranty, and inventory

. Supervised technical support staff

. Performed technical service for various video displays

. Aided in technical field application

. Direct associates in proper shipping, receiving, and storage of

products

. Supervised loading of completed orders

. Maintain material availability to ensure proper BOM inventory.

. Aid in maintaining productions lead times.

. Scheduled installations/on-site servicing of Rear Vision and

Medical display products

Regional Sales Manager

. Accomplishments:

o Added new cost effective products to product line

o Regained lost customer base

o Aided in upgrading marketing materials

. Create business plans for new markets

. Design and distribute marketing materials

. Ensure that distributor Reps have material to sell

. Schedule possible prospect meetings

. Ensure that daily, weekly and monthly targets are met

. Act as a liaison between Technical Service and Sales

. Maintain material availability to ensure proper BOM inventory.

. Aid in maintaining productions lead times.

Railhead Vision Systems, LLC (Technical Support Manager) 9/99-3/00

. Accomplishments:

o Created servicing program to enhance customer satisfaction

. Assisted in inventory control

. Handled customer service for all major accounts

. Designed specific video displays per customer request

. Oversaw daily servicing of defective components

. Installed video systems on various vehicles and architectural

structures

Computron Display Systems (Technical Engineer) 4/99-9/99

. Handled customer service for all major accounts

. Responsible for servicing of defective components

. Managed all aspects of daily operations: invoicing, shipping,

receiving, and accepting orders

. Produced monthly reports for inventory

Kanematsu U.S.A. Inc. (Technical Engineer) 8/91-4/99

. Accomplishments:

o Aided in the Development of department servicing program

o Implemented product restocking program

o Improved quality of repairs

o Cut service time down from 5 days to 3 days

. Aided in the production of the servicing program to enhance

customer satisfaction, billing, procedures and inventory of video

products

. Assisted in the design of technical manuals

. Aided engineers in the development and testing of new products

. Organized trade shows for Rear Vision Systems

. Responsible for purchasing cabling supplies for rear vision

systems

. Performed daily servicing of defective components

. Maintained daily records for shipping and receiving of new

products

Trak Auto (Assistant Store Manager) 4/88-8/91

. Managed all aspects of daily operations

. Scheduled staff of 7 morning and evening shifts

. Maintained weekly sales figures for the district

. Responsible for inventory control

. Performed weekly ordering for store merchandise

. Attended District sales meetings

EDUCATION

Curie High School Graduated 1985

A.A. DeVry Institute of Technology: Graduated 2/91

Certificate: Selling Dynamics LLC - Sales Training Course

References will be supplied upon request

Contact this candidate