Customer Service Medical
Resume:
Darlene Smith
Oceanside, Ca 92057
******@********.***
Objective: MEDICAL RECORDS CLERK
Relevant Skills
Strong understanding of the Federal, State processing for reporting and disclosure requirements.
Six years manufacturing experience, able to read blue prints, utilized inspection procedures.
Proficient in Microsoft software, outlook. Excel and PowerPoint
Strong analytical and problem solving abilities, Collect information and update reports and
paperwork daily.
Strong interpersonal skills able to deal with a diverse groups or individuals.
Demonstrated ability to organize, meet deadlines and balance budgets
Call Center intake service.
Maintained daily medical and insurance records logs.
Five-year prior customer service experience
Medical Terminology.
Keyboard/data entry and PC experience
Medical and clinical background experience
More than 10 years of warehouse and materials support management experience with US Navy.
Proven ability to manage warehouse, inventory, shipping, and receiving operations.
Able to arrange and coordinate regional, national, and global logistics.
Employment History:
2008- Current: Quest Diagnostics Client Services Representative
Quest Diagnostics
CA,San Juan Capistran,33608 Ortega Highway
As a Client Service Representative, my primary responsible is for contacting the customer in
one or more of the following ways: phone, fax, or mail to report results, acquire data, or relay
information: critical values, abnormal and stat results, cancellations, test delays and problem
orders. Resolves routine issues to the satisfaction of the client and provides thorough
documentation of all transactions. Assists in clerical support of the Client Service Center. and
Analyze AR for trends in denials and unreasoned to identify issues impacting cash inflow and
bad debt specific to National Third Party Administrators. Identify and implement efficiencies to
increase cash flow and reduce bad debt. Bad Debt write off's for assigned Business Unit(s).
Work closely with assigned BU(s) and Regional Bad Debt Teams to reduce write off's and
increase cash.
I provide BU(s) with reports and recommendations that pertain to Bad Debt reduction and
operational issues. I assisted with Managed Care Account Executives in the resolution of billing
issues; provide feedback to Account executives regarding contractual issues impacting Revenue
Services. And generate monthly Controller's Reports for distribution to all appropriate internal
customers. And assisted in revenue services' departments in resolution of Patient complaints
related to contractual issues.
Other Duties and Responsibilities:
Reports laboratory results to clients using established protocols.
Documents reporting or call history in the patient file and maintain appropriate records.
Contacts the clients to resolve routine matters related to patient testing and result reporting. Uses
established protocols for reporting client concerns.
Escalates complex client issues to the appropriate individual/department. I
Provides input on quality improvement opportunities to supervisor.
Provides clerical support and/or reception support. Other duties as required to meet the client’s
requirements. I maintain tracking log of all escalated patient correspondence, providing status
updates to, and perform all aspects of billing customer service as needed.
I am currently enrolled in school to become a certified Medical Coder
I have been trained in all Compliance and HIPAA regulations, I have the ability to work in a
fast-paced environment and the ability to meet quality standards and production standards while
handleing other projects as assigned
I possesses a thorough knowledge of the laboratory's operation thus enabling me to assist other
Client Services Representatives with unusual or complex problems and provide training
assistance for new employees. I am also responsible for responding via telephone and/or fax to
all customer inquiries/requests in a prompt, accurate and courteous manner. In addition, I am
responsible for identifying and expediently resolving discrepancies that occur in test orders,
which cannot be resolved without direct customer contact.
I have abroad knowledge of specimen requirements for medical laboratory tests and
requirements. Demonstrated problem solving ability and leadership skills. Excellent
interpersonal and communication skill necessary to effectively interact with all Quest
Diagnostics personnel and customers. Ability to work under stressful situations. Ability to work
independently. Ability to deal with confidential information in a discreet manner.
Palomar Pomerado Health/Private Home Care
2008-present:
Provides and documents care to patients under the direction of an appropriate clinical partner to
include a safe, comfortable and confidential environment. Participates as a team member to
ensure appropriate service to all internal/external customers. Performs other duties as assigned.
Performs other duties as assigned. Follows PPH rules, policies, procedures, applicable laws,
and standards. Carries out the mission, vision, values, and quality commitment. Basic college/
or technical medical coursework; medical terminology knowledge.
1995-1999 Naval Air Warfare Center
Secretary / Office Manager:
Duties: Because of staff shortages, performed duties of purchasing agent in addition to secretary.
Purchased a wide range of supplies, military equipment, household items, galley equipment,
laundry facility equipment and other items with up to $25,000 in value. Processed modifications
to existing purchase accounts. Developed new sources for goods and services. Worked closely
with vendors to identify requirements. Negotiated contract requirements and specifications and
awarded contracts. Placed Purchase Orders and Blanket Purchase Agreements. Prepared a wide
variety of forms and documentation. Prepared written reports including recommendations to
improvements in contracts and summary reports for procurement management. Researched a
Wide variety of sources to identify prospective contractors. Provided administrative and clerical
support to the Area Contracts Division. Prepared correspondence and reports developed and
maintained defense security files and systems. Arranged and coordinated multi million dollar
shipments and incoming orders between the U.S and overseas. Prepared and established new storage
systems that improved productivity and accuracy. Utilized hand held computerized system to verify
shipments and identify loads for re packing and distribution to stores or forwarding into inventory.
Loaded, bound, and arranged pallets, labeled, and transported into warehouse. Maintained compliance
with all safety and corporate regulations.
1994-1995 Naval Construction Battalion Center
Office Automation Assistant:
Duties: Supported all aspects of acquisition and life cycle management for the Naval
Construction Battalion Center (NCBC) and the Naval Facilities Engineering Command
(NAVFAC). Researched NAVFAC and NCBC instructions for customers throughout the
command on issues regarding logistics and life-cycle support provided by the organization.
Prepared draft reports and reviewed staff reports for proper content, accuracy, grammar and
syntax prior to submission. Maintained office records, files and manuals. Maintained a computer
database of guide specifications and reference documents.
Education:
Tech High School, Erie, Pa 1984
Santa Barbara State College, Ca Current online
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