Customer Service Management

Miranda Manley

**** * ********** *****

Hampton, Virginia

Cell: 252-***-****

Objective

As a recent graduate of East Carolina University’s Health Services Management Management program, I am very interested in pursuing a career that is customer-service/solution oriented. I am proficient in Microsoft programs such as Word, Works, Access, PowerPoint, Excel, Spreadsheet and Database. In addition to computer knowledge; I can operate a printer, copier, and scanner. My WPM is 58. I have learned proper phone etiquette and professionalism with notable corporations such as JCPenney’s and OptiCare Managed Vision.

Kinston, NC Customer Service Associate 05/2010 – 07/2010

1. Ensuring that each customer receives excellent customer service.

2. Correctly completing transactions through the P.O.S System.

1. Informing customers about credit options.

2. Stocking and marking down merchandise.

3. Ordering merchandise from jcp.com and completing catalog referrals.

OptiCare Managed Vision Rocky Mount, NC

Intern 03/2009 – 04/2009

1. Communicating with network physicians about insurance changes.

2. Faxing new insurance information to providers.

3. Contacting prospective providers to join network.

Education

East Carolina University Greenville, NC Health Services Management 2009

1. Computer and Internet literate.

2. Assertive, self-motivated, goal-oriented, organized and efficient.

3. A Flexible, Cooperative, hard worker, team player and reliable.

4. A good morale builder.

5. Able to read write English.

6. Knowledge of medical terminology and management skills.

Reference Professional and personal references available upon request.

Salary Requirements

1. $35,000 - $40,000

Contact this candidate