Customer Service Manager

EXPERIENCE

Park Printing House Ltd., Mailing Specialist 2008 - Present (S36,000 - C

**,***)

. Consult the Sales Reps, Csr's, estimators and design staff on any mail

related questions regarding mail piece design, postal regulations,

equipment recommendations or production related issues

. Assist in the operation and maintenance of mailing equipment (B&H

Inserter, Inkjet, Tabber, etc and the scheduling of jobs in the

mailing dept

. Responsible for maintaining inventory of needed supplies as well as the

main contact with the USPS for any mailing related issues

. Cross Training with the Bindery Department to assist during slow times as

needed.

Bauer Enterprises, dba - J & J Mailing services, Operations Manager, 2003 -

2007 (salary: S38,205+ -E44,175+bonus)

Production & Office Management responsibilities including but not limited

to Coordinating, prioritize, and process all mailings, meeting customer

deadlines. Staffing, ordering supplies, driver pick-ups, reviewing A/P

invoices for accuracy and generating A/R invoices. Filling out performance

appraisals and reviewing employee time sheets.

Project Management/ Customer Service, Including assisting customers in mail

piece design, Ideas for and help ordering of Mail lists. Coordinating the

printing of product needed, answer any billing or other questions relating

to their mailing, doing quotes/estimates, and communicating issues.

Data/ Computer skills including, Cass Certify and Presort databases using

Postalsoft, working with word, excel and various database programs.

Maintaining production & postage logs, entering data and doing invoicing in

QuickBooks

Directly and/or indirectly operate, maintain, and repair shop equipment.

IE: Intelligent inserter, Ink Jet, Cheshire labeler, tabbing & folding

machines and printers.

State Bar of Wisconsin, Mailroom Coordinator, 1999 - 2003 (salary: S33,000+

--E39,840+ bonus & 401K)

Work with various departments to answer any questions, schedule, and

process all First & STD Class Bulk mailings

Responsible for having a complete knowledge and understanding of the Non-

profit rules and regulations

Maintain, operate, and repair Bell & Howell inserter, Cheshire labeler, and

Kirk-Rudy tabbing machine.

Use knowledge of postal regulations to achieve postal discounts, assist

with mail piece design, and serve as liaison to the United States Post

Office.

Build and manage mail lists from 21,000-member database. Process using

Postalsoft software

Responsible for processing all daily incoming & outgoing mail, routing of

internal publications and faxes.

Federal Mailing Systems/Zipsort Inc., 1986 - 1999

Night Shift Supervisor/Site Manager, 1995 - 1999 (salary: S32,000+

-E36,720 +bonus)

Required direct interaction with postal employees, maintaining proper

account balances and a constant awareness of changing regulations.

Prepared and maintained all in house paperwork, billing account

information, as well as, postal paperwork.

Programmed and maintained all mail sorting equipment and organized work

floor.

In charge of staffing, scheduling, training & discipline for the Madison

branch 2nd shift.

Night Shift Coordinator, 1989 - 1995 (salary: S14,000 -E26,500)

Responsible for meeting mail room deadlines

Trained and evaluated employees.

Operated and repaired mailroom equipment

Reported all needs and suggestions to the Shift Supervisor.

Worker/Lead Worker, 1986 - 1989 (salary: S3.35/hr -E5.75/hr)

Hand sorted mail by zip code.

Combined and tagged mail according to the postal charts.

Drove to client facilities to pick up mail.

Helped train and lead new workers.

EDUCATION AND CERTIFICATIONS

McFarland High School. Graduated 1987.

Federal Mailing Systems management training classes. Completed 1991.

Mastering Supervisory Skills Part 2 class. U.W. Ext., 1993.

Forklift certified

SOFTWARE KNOWLEDGE

Windows 98, 2000 and XP, Microsoft Office 97 and XP, Outlook, GroupWise,

Postalsoft, QuickBooks and IMIS & ACT database software.

Contact this candidate