Customer Service Representative
Resume:
Jessica Bailey
DeKalb, IL. ****5
********@*******.***
Objective:
Seeking a position that will enable me to use my strong organizational
skills and my ability to work well with others.
Qualifications:
Strong written and oral communication skills
Detail and multi-task oriented
Customer service and case management oriented
Quick learning and creativity
Adaptability and ability to work under pressure
Excellent organizational skills
Education:
Bachelor of Arts, English; Minor: Psychology, expected December 2010
Northern Illinois University, DeKalb, IL.
Work Experience and Activities:
Court Appointed Special Advocate
Sycamore, IL.
April 2010 to Present
Advocate/Guardian ad Litem (Volunteer)
Responsible for creating a course of action that will lead to the best
outcome and making recommendations to the judge.
Duties include: Accessing relevant family records, conducting interviews
with the family, researching facilities, implementing proper services,
verbally reporting to the supervisor, written reports to the judge, making
a final recommendation with the child's best interest at heart.
America Reads
DeKalb, IL.
September 2008 to Present
Tutor
Responsible for the care and mentorship of K-5th graders in reading and
writing.
Duties include: tailoring lesson plans to the each student, targeting
weaknesses and developing activities around them, encouraging learning in a
safe and fun environment, regular meetings with parents to discuss their
child's progress.
Morris Daily Herald
Morris, IL.
September 2004 to July 2007
Customer Service Representative
Responsible for all of the customer service and secretarial aspects.
Duties include: mailing, filing, helping organize and distribute the
necessary paperwork, answering telephone inquiries, recording new
subscriber information, regularly assisting customers, and delivering
papers in the event of an emergency.
Contact this candidate